Claims Processor III - FHA/Conventional Claims

Overview:

Submits FHA and conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy.

Primary Responsibilities:

• Monitor daily reports outlining workflow and processing needed.

• Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.

• Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.

• Review and ensure all invoices are included with the claim.

• Research loan history for advances and deposits.

• Contact various internal departments for clarification on advances.

• Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.

• Respond to attorney loan level requests.

• Ensure system is updated accurately before moving the loan to the next phase of the Claim process.

• Review claims completed by processors for accuracy and submits to investor.

• Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.

• Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Default experience.

Organized and detail oriented.

Strong verbal and written communication skills.

Strong customer service skills.

Education and Experience Preferred:

5 years’ Default experience.

Full processing knowledge of all disposition types.

Knowledge of M&T Bank systems.

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.