Communications Officer

Job Summary : This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

CLASS CHARACTERISTICS

COMMUNICATIONS OFFICER — This is an entry level position.

• Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required.
• Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
• Tracks status and availability of emergency service units.
• Enters appropriate data in CAD.
• Enters information into GCIC/NCIC to obtain confidential records.
• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
• Compiles data from records kept into various daily, monthly, or other periodic reports.
• Maintains communications records and files.
• Answers city switchboard lines and after-hours calls.
• Assists the public with transactions and information relating to police and fire activity and city services.
• Inquires about and enters data of a restricted and confidential nature into the computer.
• Performs other related duties as required.

COMMUNICATIONS OPERATOR:

High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience .

• Knowledge of federal and state regulations governing transmission by radio.
• Knowledge of the methods of operating and communication system.
• Knowledge of geography and the road system throughout the city.
• Skill in determining the scope and magnitude of an emergency.
• Skill in the use of modern office equipment including computers, typewriters, fax machines and Xerox machines.
• Ability to handle multiple situations at one time.
• Ability to reason clearly, analyze situations accurately, and adopt effective courses of action.
• Ability to remain calm and communicate precisely and clearly in emergency situations.
• Ability to exercise sound judgment in making decisions.
• Ability to deploy emergency equipment within specific guidelines.
• Ability to follow rules and procedures regarding police records and files.
• Ability to document facts accurately, legibly and completely, under adverse conditions.
• Ability to assist less experienced personnel with safety rules and regulations.
• Ability to establish and maintain cooperative relationships at work.
• Ability to understand and carry out directions.

Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.

Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.

Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.

Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.

Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the public.

Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.

Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.

Work Environment: The work is typically performed in an office.

Supervisory and Management Responsibility: None.