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Crew Member

Part-time

Planet Fitness

Azusa, CAPart-time$18.6/hrPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
$18.6/hr
Location
Azusa, CA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Crew Member. The Crew Member creates a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests, handling front‑desk duties, assisting with sign‑ups and tours, and maintaining club cleanliness.

Key focus areas include Greet members, prospective members and guests, Answer phones in a friendly manner and assist callers, and Check members into the system.

Important skills include Basic Computer Proficiency, Passion For Fitness And Health, Upbeat Positive Attitude, Punctuality And Reliability, Exceptional Customer Service Skills, and Strong Listening And Empathy. Preferred (not required): Customer Service/Hospitality Background.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyPassion for Fitness and HealthUpbeat Positive AttitudePunctuality and ReliabilityExceptional Customer Service SkillsStrong Listening and EmpathyProblem SolvingDiplomacy in InteractionsCustomer Service/Hospitality Background

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Full job description

Benefits:

  • Opportunity for advancement

  • Wellness resources

  • Flexible schedule

Job Summary The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service/hospitality background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

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