Junior Casino Host

Responsibilities:

• Greets guests actively engaged in gaming and assists team members in player identification.

• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.

• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.

• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.

• Creates guest loyalty by engaging in service of guests when on property.

• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.

• Analyzes and coordinates in-house invitation lists with Manager.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 

• Attends and aids in the coordination of special events.

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.

• Establishes a direct line of communication with all service departments for the purpose of caring for high value players.

• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.

• Provides assistance to the Manager as needed.

• Responsible for department administrative duties.

• Provides professional representation at internal and external meetings and events.

• Ensures interactions with internal and external guests follow the guidelines of customer service program.

• Adheres to all Corporate and local policies, procedures, and operating guidelines.

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Target Salary Range:

• $19.25 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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