Front Desk Staff
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Planet Fitness is hiring a Front Desk Staff. The Front Desk Staff at Planet Fitness is responsible for creating a positive member experience by providing superior customer service and maintaining cleanliness. This role involves greeting members, assisting with inquiries, managing sign-ups and accounts, and conducting facility tours.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.
Successful candidates bring High School Diploma/GED Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Upbeat And Positive Attitude, and Strong Listener.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities -Greet members, prospective members and guests, providing exceptional customer service. -Responsibilities could include:
-
Answer phones in a friendly manner and assist callers with a variety of questions.
-
Check members into the system.
-
New member sign-up.
-
Take prospective members on tours.
-
Facilitate needed updates to member’s accounts.
-
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
-
Detailed cleaning in all areas of the facility. Qualifications/Requirements -Customer service background preferred. -Basic computer proficiency. -Upbeat and positive attitude! -Punctuality and reliability is a must. -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. -Strong listener with the ability to empathize and problem solve. -Demonstrate diplomacy in all interactions while using appropriate behavior and language. -High School diploma/GED equivalent required. -Must be 18 years of age or older. Physical Demands -Continual standing and walking during shift. -Continual talking in person or on the phone during shift. -Must be able to occasionally lift up to 50 lbs.
You've read the whole posting — now see how you match it.