Customer Service Representative, Urgent Care Clinic
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At a glance
Job overview
UNC Health Care is hiring a Customer Service Representative, Urgent Care Clinic. The Urgent Care Customer Service Representative provides general clerical and patient access support for an Urgent Care clinic. This role involves greeting patients, answering inquiries, guiding through registration, collecting and maintaining accurate patient information, collecting payments, scheduling appointments, and answering incoming calls. The representative also maintains a neat work environment and prepares the clinic for opening.
Key focus areas include Maintain a neat and clean work environment, Prepare the clinic for opening, and Maintain supplies such as intake forms and office supplies.
Successful candidates bring High School Diploma Or Equivalent. Preferred (not required): Greeting Patients And Visitors, Answering Inquiries, Guiding Patients Through Registration, and Collecting Patient Information.
Skills & qualifications
Skills
Qualifications
Full job description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities:
- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
- Greets and provides assistance to all visitors and patients, promoting a
positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
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Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
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Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
information in the practice management system. Updates patient forms and records as needed.
- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
amounts.
- Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
PARDEE
Other information:
Required
- High school diploma or equivalent required
Preferred
-
Minimum of 1 year prior experience in a medical office or health care setting .
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Medical Terminology training or work experience.
03.5140.0045
Job Details
Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: Urgent Care Brevard
Work Type: Per Diem
Standard Hours Per Week: 6.00
Work Assignment Type: Onsite
Work Schedule: Rotating
Location of Job: PARDPISGAH
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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