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Supervisor - Table Games

Part-time

Bally's Corporation

Tiverton, RIPart-timePosted 3y agoStill listed 4 days ago

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At a glance

Compensation
No compensation found
Location
Tiverton, RI
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Bally's Corporation is hiring a Supervisor - Table Games. The Supervisor - Table Games implements customer service programs and monitors guest satisfaction. This role is responsible for building customer loyalty through interaction, directly supervising table games operations, and accurately tracking game bankroll and win/loss. The supervisor also trains and oversees dealers, ensures compliance with gaming regulations, and maintains the safety and security of gaming equipment.

Key focus areas include Implement customer service programs in responsible areas, Monitor guest satisfaction during conduct of Table Games, and Build relationships through one of a kind customer interaction.

Preferred (not required): Customer Service Programs Implementation, Guest Satisfaction Monitoring, Customer Loyalty Building, and Table Games Operation Supervision.

Skills & qualifications

RequiredNice to have

Skills

Customer Service Programs ImplementationGuest Satisfaction MonitoringCustomer Loyalty BuildingTable Games Operation SupervisionPlayer Action RatingPayoff VerificationGame Bankroll TrackingWin / Loss TrackingDealer TrainingDealer SupervisionGaming Equipment SafetyCompany Assets SecurityEmployee Performance EvaluationPerformance Documentation InitiationFederal Gaming Regulations ComplianceState Gaming Regulations ComplianceCompany Objectives SupportCompany Procedures SupportInternal Controls SupportCompany EEO Policy ImplementationCompany EEO Policy Violation ReportingDocumentation AccuracyPaperwork AccuracyTable Management System

Full job description

Job Responsibities:             

  • Implements customer service programs in responsible areas.

  • Monitors guest satisfaction during conduct of Table Games.

  • Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.

  • Directly supervise operation and conduct of assigned table games.

  • Accurately rates player action in Table Management System.

  • Accurately verifies payoffs of wagers.

  • Tracks game bankroll and win / loss of responsible games.

  • Responsible for training, supervision and conduct of dealers.

  • Responsible for safety and security of gaming equipment and company assets.

  • Evaluates probationary employees and Dealers job performance.

  • Initiates request for performance documentation.

  • Ensures compliance with Federal and State gaming regulations.

  • Supports company objectives, procedures and internal controls.

  • Implements and reports violations of company EEO policy.

  • Responsible for accuracy of documentation and paperwork.

  • May act as a Floor Manager

Working Conditions:

  • Mostly indoors and generally climate-controlled environment, occasionally outdoors

  • Noise, smoke, and odors

  • Working with others and independently

Bally's Lincoln Casino Resort: About | LinkedIn  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

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