BEER-WINE-LIQR/SPECIALTY WINE STEWARD
Muncie, INJobPosted 6mo agoSeen in employer's feed 4 days ago
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Job overview
Kroger Family of Companies is hiring a BEER-WINE-LIQR/SPECIALTY WINE STEWARD. The Beer-Wine-Liquor/Specialty Wine Steward at Kroger is responsible for providing exceptional customer service in a safe and clean environment. This role involves professional conduct, responding to customer inquiries, following company policies, and adhering to shrink guidelines. Key duties include merchandising, engaging customers for upsells, conducting wine tastings, and maintaining inventory.
Key focus areas include Conduct yourself in a professional manner, Respond to customer’s questions and requests, and Follow all company policies and procedures.
Important skills include Customer Service, Professional Manner, Positive Attitude, Communication, Shrink Guidelines Adherence, and Merchandise Sorting.
Skills & qualifications
Skills
Qualifications
Full job description
As an associate of Kroger, the basic objective of your position is to highly satisfy our customers by providing exceptional customer service in a safe and clean environment to ensure the customer’s return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
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Must be 21 years of age.
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Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers or other employees.
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Respond to customer’s questions and requests in a courteous and helpful way.
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Follow all company policies and procedures.
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Understand and adhere to the shrink guidelines.
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Remove merchandise from the pallet and sorting into groups according to which area of the store it is stocked.
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Load merchandise onto carts to be placed on designated shelves, either in the back room or onto the sales floor for proper display.
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Follow merchandizing plan and guidelines to promote ad items.
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Must to be able to engage and upsell product to customers.
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Conduct wine tasting and demo event according to company plan.
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Communicate and follow up with vendor to maintain proper inventory.
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Must be able to read codes on shelves and merchandise labels.
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Manually attach price labels to each item.
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Remove merchandise from the back room for stocking on sales floor shelves and build special sales displays on the sales floor.
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Operate a manual pallet-jack.
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Operate the powered pallet stacker or "straddle stacker" (if over 18 years of age).
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Checking a price, this requires knowing the location of all items.
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Taking trash to dumpster.
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Operating the baler (if at least 18 years old).
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Sweeping and/or mopping spills
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Climbing a ladder, as much as 10 ft. above floor level to hang signs, and change light bulbs.
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Help prepare for inventory.
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Must be able to perform the essential functions of this position with or without reasonable accommodation
QUALIFICATIONS Desired
- Previous comparable experience
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