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Customer Service Advisor AN3143- Cranbury

Valvoline

Cranbury, NJJobPosted 3mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Cranbury, NJ
Work Authorization
Not specified

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Job overview

Valvoline is hiring a Customer Service Advisor AN3143- Cranbury. Valvoline Instant Oil Change (VIOC) is seeking a career-driven Customer Service Advisor to be the first and last point of contact for guests. This role involves building loyal relationships, presenting oil change options, and offering preventive maintenance services. The company provides a training program to equip advisors with communication skills and product knowledge.

Key focus areas include Create lasting impressions for guests, Present oil change options and preventive maintenance services, and Communicate effectively with guests.

Successful candidates bring Lift 50 Pounds and Full Body Mobility. Important skills include Suggesting Additional Services, Interpersonal Skills, Communication Skills, Positive Face-To-Face Interaction, Positive Attitude, and Friendly Attitude. Preferred (not required): Spanish Fluency.

Skills & qualifications

RequiredNice to have

Skills

Suggesting Additional ServicesInterpersonal SkillsCommunication SkillsPositive Face-to-Face InteractionPositive AttitudeFriendly AttitudeCustomer-Service MentalityTeam PlayerWorking in Fast-Paced EnvironmentSense of UrgencyEnergyEnglish FluencyDesire to LearnAbility to LearnSpanish Fluency

Qualifications

Able to Lift 50 PoundsFull Body MobilityAble to Work on Feet for Extended PeriodsComfortable Working in Non-Climate-Controlled Environment

Benefits

Paid Time Off
401(k) Match
Tuition Assistance
Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Valvoline Instant Oil Change (VIOC) is looking for a career-driven individual to fil l a Customer Service Advisor (CSA) position

As a Customer Service Advisor, you are often the first and last face our guests see. You will create lasting impressions and build loyal relationships while presenting oil change options and preventive maintenance services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services and company knowledge.

Job Benefits:

We offer an outstanding training program with competitive benefits:

  • Fun work environment

  • PTO (personal time off)

  • Paid, on-the-job training

  • Company-provided uniforms and tools

  • Employee discounts

  • 401(k) with match

  • Tuition / certification assistance; access to a FREE online university

  • Advancement opportunities; we promote from within

  • Competitive pay, flexible schedule with no late-night hours

  • Medical / dental / vision / life insurance

  • Hands-on Training

  • Great team spirit and much more!

Requirements:

  • Comfortable suggesting additional services to guests based on inspection and / or manufacturer and VIOC recommendations

  • Effective interpersonal and communication skills

  • Positive face-to-face interaction with guests

  • Positive, friendly attitude; customer-service mentality and the ability to be a team player

  • Enjoys working in a fast-paced environment; demonstrates an effective sense of urgency / energy

  • Fluent in English (reading / writing / speaking); Fluency in Spanish not required, but helpful

  • Possesses the desire and ability to learn

  • Able to lift 50 pounds

  • Has full body mobility; ability to twist, turn, bend at the waist, squat and go up / down stairs

  • Able to work on feet for extended periods of time with hands above the head

  • Willing to be top-side technician cross-trained

  • Comfortable working in a non-climate-controlled environment

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