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IT Support Specialist

Redwood Materials

Ridgeville, SCHybridFull-timeNo compensation foundPosted 1mo agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
Ridgeville, SCHybrid
Schedule
Full-time
Work Authorization
Not specified

Job overview

Redwood Materials is hiring an IT Support Specialist. Redwood Materials is seeking an experienced and skilled individual to join the IT/OT Support team. This role provides support for end-user devices, software, accounts, and workflows, utilizing an IT helpdesk ticketing system for issue intake, documentation, and escalation. The position involves supporting employees and devices on-site at multiple facilities, mobile, and remote employees nationally and internationally in business and industrial settings.

Key focus areas include Provide enterprise endpoint support for laptops, desktops, domain accounts, software, and printers, Support manufacturing devices including SCADA, HMIs, process cameras, label printers, and barcode scanners, and Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices.

Successful candidates bring Enterprise IT Support Experience. Preferred (not required): Enterprise Endpoint Support, Laptop Management, Desktop Management, and Domain Accounts.

Skills & qualifications

RequiredNice to have

Skills

Enterprise Endpoint SupportLaptop ManagementDesktop ManagementDomain AccountsSoftware SupportPrintersSCADA DevicesHMIsProcess CamerasBarcode ScannersmacOSLinuxiOSAndroidMES Process DevelopmentTroubleshootingDocumentationIT Knowledge Base SystemOperational WorkflowsMicrosoft Active DirectoryGroup PoliciesMicrosoft EntraInventory and Warehouse System Mobile Device and Endpoint ManagementSupporting ScannersIT Desktop SupportAzureCustomer ServiceSelf-MotivationDesire to Learn and Grow

Qualifications

1+ Years in Enterprise IT Support Related Role

Full job description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

  • Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers

  • Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.

  • Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices

  • Manufacturing Execution System (MES) Process development & support

  • Thorough troubleshooting, documentation, and resolution of support issues and processes

  • Escalation of trouble tickets to other support teams

  • Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment

  • Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology

  • Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.

  • Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more. Skills, Knowledge, and Abilities

  • 1+ years in an enterprise IT Support related role

  • Supporting HMIs, label printers, scanners, and other process support equipment

  • IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux

  • Excellent customer service, attitude, and self-motivation

  • Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [email protected].

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