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Lead Guest Services Team Member

Pilot Company (Pilot Flying J)

Holland, MIFull-time$13.73–17.85/hrPosted 1w agoVerified open 5 days ago
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At a glance

Compensation
$13.73–17.85/hr
Location
Holland, MI
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member processes merchandise and fuel transactions, oversees cashiers, ensures compliance with guidelines, maintains a clean work area, and delivers quality service to guests while handling complaints and supporting team members.

Key focus areas include Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions, Complete end-of-shift reports and close out procedures, and Follow company and local guidelines for the sale of restricted merchandise items such as alcohol and tobacco.

Preferred (not required): Cash Handling, Credit Transaction Processing, Debit Transaction Processing, and End-of-Shift Reporting.

Skills & qualifications

RequiredNice to have

Skills

Cash HandlingCredit Transaction ProcessingDebit Transaction ProcessingEnd-of-Shift ReportingClose Out ProceduresRestricted Merchandise ComplianceOrganized Work Area MaintenanceClean Work Area MaintenanceSuggested Selling MethodsProduct PromotionQuality Service DeliveryGuest Complaint HandlingConflict ResolutionIssue Communication to ManagementBreak Schedule DeterminationTeam Member PlacementDeli MaintenanceShower and Restroom CleaningStockingCoffee MakingModeling Company BehaviorsCompliance With Rules and RegulationsCompleting Assigned Duties

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned  

Pay Rates Starting between: $13.73 - $17.85 / hour

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

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Lead Guest Services Team Member | Olive Jobs