Customer Service Representative

EMCOR Group

West Sacramento, CAFull-time$28–35/hrPosted 3mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation

$28–35/hr

Location

West Sacramento, CA

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Valid Driver's License

Job overview

EMCOR Group is hiring a Customer Service Representative. The Customer Service Representative follows up on existing accounts and service calls, ensuring customers feel valued. Performance is measured by retention rates, communication quality, documentation accuracy, site surveys, technician performance, timeliness, and overall perceived value.

Key focus areas include Gain insight into service performance, Document customer responses and impressions accurately, and Perform site surveys and quality checks.

Successful candidates bring 2+ Years Customer Service Experience, Valid Driver's License, and Bachelor's Degree. Important skills include Communication, Listening Communication, Telephone Etiquette, Problem Solving, Act With Urgency, and Mechanical Aptitude. Preferred (not required): Microsoft Word.

Skills & qualifications

RequiredNice to have

Skills

CommunicationListening CommunicationTelephone EtiquetteProblem SolvingAct With UrgencyMicrosoft WordMechanical AptitudeExcelOutlookPowerPointProfessional DemeanorUrgency

Qualifications

2+ Years Customer Service ExperienceValid Driver's LicenseBachelor's Degree

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Assistance

Full job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings, customer opinions, pictures, and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.

Qualifications

Bachelor’s degree is preferred
2+ years Customer Service experience required.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid driver’s license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125196&hashed=-2134526997) .

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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Job Locations US-CA-West Sacramento

ID 2026-51061

Company Mesa Energy Systems, Inc.

Category Marketing/Sales

Position Type Full-Time

Location Type Onsite

Posted Date 1 month ago (7/7/2026 3:00 PM)