Accor Hotels logo

Front Desk Agent

Accor Hotels

San Francisco, CAFull-time$36.5/hrPosted 1mo agoStill listed 3 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
$36.5/hr
Location
San Francisco, CA
Schedule
Full-time
Work Authorization
US work authorization required

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Accor Hotels is hiring a Front Desk Agent. The Front Desk Agent reports to the Director of Front Office and provides professional, friendly service by greeting guests, handling check‑ins, assisting with hotel facilities, and adhering to department policies and safety standards while maintaining a polished presentation.

Key focus areas include Offer professional, friendly and engaging service, Greet, check in and settle guest accounts while ensuring service standards are followed, and Assist guests regarding hotel facilities in an informative and helpful way.

Important skills include English, Typing 25 WPM, Professional Presentation, Interpersonal Skills, Problem Solving, and Responsibility. Preferred (not required): Second Language and PMS.

Skills & qualifications

RequiredNice to have

Skills

EnglishSecond LanguagePMSTyping 25 WPMProfessional PresentationInterpersonal SkillsProblem SolvingResponsibilityWork Under PressureCollaborationCash Handling

Qualifications

Hospitality DiplomaEligibility to Work in United States

Full job description

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Greet, check in and settle guest accounts while ensuring all service standards are followed

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

  • Proficient in the English language (verbal & written), second language is an asset

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Previous customer related experience an asset

  • Previous PMS experience an asset

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Hospitality Diploma is an asset

  • Must be flexible in terms of working hours

  • Must have the ability to handle cash effectively and accurately Hourly Rate: $36.50 per hour

Visa Requirements:

Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit