Field Service Technician
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At a glance
Job overview
Diligent Robotics is hiring a Field Service Technician. Diligent Robotics seeks a Field Services Technician to maintain and troubleshoot its clinical robot fleet, performing preventative maintenance, incident triage, and root cause analysis while traveling up to 80% of the time. The role supports onsite and engineering staff, requires reading schematics, using tools, and strong communication, and mandates US citizenship or permanent residency.
Key focus areas include Travel up to 80% of the time to support robot service needs, Conduct routine and incident maintenance for the robot fleet, and Provide root cause analysis for major field incidents.
Important skills include Manufacturing Work Instructions, Mechanical Assembly Drawings, Electrical Schematics, Digital Multimeter, Wire Soldering, and PCB Soldering.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
What we're doing isn't easy. But nothing worth doing ever is.
We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.
As a Field Services Technician, you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential.
Job Responsibilities:
- Be willing and able to travel <80% of the time in order to support Robot service needs.
- Conduct routine and incident maintenance for our Robot Fleet.
- Provide support of Root Cause Analysis for major incidents in the Field.
- Provide timely repairs and decrease the time our Robots are out of production.
- Report on critical team metrics such as mean time to repair and first contact resolution rate.
Required Experience and Qualifications:
- Local to Chicago, IL and able to travel within designated region (all expenses paid).
- <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role.
- Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
- Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
- Comfortable with basic command line tools.
- Ability to become vendor credentialed with partner hospitals.
- 3+ years of work experience with commercially available products.
- Technical experience necessary to troubleshoot complex robotic systems.
- Ability to execute high quality work without supervision in the field.
- Strong work ethic, organizational and communication skills.
- Must be a US citizen or permanent resident with work authorization.
Benefits:
- Experience working with some of the leading experts in robotics
- Potential to radically change the future of healthcare
- Insurance including medical, dental, and vision
- 401K
- Paid Time Off
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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