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Crew Member

Part-time

Planet Fitness - CA

North Hollywood, CAPart-time$18.6/hrPosted 1mo agoVerified open 6 days ago
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At a glance

Compensation
$18.6/hr
Location
North Hollywood, CA
Schedule
Part-time
Work Authorization
Not specified

Job overview

The Crew Member creates a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests, handling front‑desk duties, member check‑ins, sign‑ups, tours, account updates, and maintaining club cleanliness.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer SkillsHospitalityPhone HandlingCash CollectionClub CleanlinessTypingToxic Chemical HandlingPunctualityReliability

Qualifications

High School Diploma/GED EquivalentMust Be 18+Required Availability on Saturdays and Sundays

Benefits

Medical Insurance

Full job description

Benefits:

  • Free uniforms

  • Opportunity for advancement

  • Employee discounts

  • Health insurance

  • Training & development

Job Summary The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.

  • Handle all front desk-related activities, including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Collect balances.

  • Facilitate needed updates to members’ accounts.

  • Respond to member questions and concerns in a timely and professional manner, and escalate to the Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service/hospitality background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability are a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.

  • Strong listener with the ability to empathize and problem-solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Required to be available on Saturdays and Sundays.

  • Some typing is required.

  • Will occasionally work with toxic chemicals.

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