Shift Leader
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At a glance
Job overview
Insomnia Cookies is hiring a Shift Leader. Insomnia Cookies is seeking Shift Leaders for its new Westfield, NJ location. This role involves hands-on leadership, building orders, suggestive selling, baking, and customer interaction. Shift Leaders are responsible for maintaining operations, monitoring production efficiency, and ensuring a productive and fun environment for the team.
Key focus areas include Provide incredible customer service and quality products, Support store leadership by maintaining operations during your shift, and Communicate pertinent information.
Successful candidates bring 1+ Year Customer Service Experience, Legally Eligible To Work In The US, and 18 Years Or Older. Preferred (not required): Customer Service, Point Of Sale Systems, Communication, and Time Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our new Westfield, NJ location! This brand new bakery will be located at 220 E Broad St, Westfield, NJ 07090!As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
Check out some of our content vids to learn more!
Who We Are!
SOME OUR SWEET SHIFT LEADER PERKS:
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Flexible part-time work schedules
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Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
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Paid vacation and sick time off
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Interactive training & mentorship
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Pet insurance for your furry loved ones
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Job stability with a rapidly growing and reputable company
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Achievable growth/promotion opportunities
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You get to work in a fun, exciting team environment
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Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
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Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
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Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
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Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
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Support and work alongside the Cookie Crew
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Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
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Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
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At least 1 year of working experience in a customer service focused role
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Point of Sale systems experience
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Outstanding communication, time management, and people skills
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Outgoing/friendly/patient demeanor
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Detail focused and results-oriented
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Ability to lead-by-example and motivate others
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Ability to lift up to 40 lbs.
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Legally eligible to work in the United States
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Must be 18 years or older to be employed
You've read the whole posting — now see how you match it.