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FRONT END/FLOOR SUPERVISOR

Kroger Family of Companies

Wauwatosa, WIJobSeen 2mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Wauwatosa, WI
Work Authorization
Not specified

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Job overview

Kroger Family of Companies is hiring a FRONT END/FLOOR SUPERVISOR. The Front End/Floor Supervisor at Kroger Family of Companies in Wauwatosa, WI is responsible for modeling exceptional customer service, greeting and engaging the majority of customers, maintaining self‑checkout standards, coaching cashiers and attendants, supervising till audits, basket retrieval, break schedules, cleanliness, safety, and providing performance feedback to direct reports while performing essential functions with or without reasonable accommodation.

Key focus areas include Model exceptional customer service and engagement behaviors., Greet and engage 90% of customers through smiling, eye‑contact and thank‑you., and Spend at least 90% of time on customer‑approach side of check lanes..

Preferred (not required): Customer Service, Engagement, Coaching, and Supervision.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceEngagementCoachingSupervisionSafety AwarenessCleaning Standards

Qualifications

Previous Comparable Experience

Full job description

RESPONSIBILITIES

Essential Job Functions:

  • Model exceptional customer service and engagement behaviors.

  • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.

  • Spend at least 90% of time on customer approach side of the check lanes

  • Be an approachable, visible source of assistance to both customers and associates.

  • Maintain self-checkout and total front end queuing standards.

  • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.

  • Ensure till audits are being performed.

  • Supervise basket retrieval process.

  • Maintain break schedules for front end associates.

  • Make sure carry-outs are offered to customers.

  • Supervise cleanliness and safety conditions for front end and restrooms.

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience

  • Previous comparable experience

Minimum Position Qualifications:

  • None

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