Entertainment Ambassador

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.

• Maintain a thorough understanding of show schedule, production details, and ticketing prices.

• Maintain a Box Office cash bank.

• Follow proper cash handling procedures and reconcile daily transactions.

• Maintain a clean and safe Box Office environment at all times.

• Assist with night of show ticket issuance and redemptions.

• Assists with venue logistics before and after events.

• Assist with ushering venue guests to assigned seats.

• Assist with incoming and outgoing guest calls.

• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.

• Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.

• Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.

• Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.

• Collect complete and accurate data from guests while processing transactions.

• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.

• Distribute promotional merchandise as directed.

• Other duties as assigned.

Job Specifications:

Education and Experience:

Essential:

• 1 year of guest service experience

• Cash handling experience

Desirable:

• Hospitality experience

• Ticket sales and/or box office experience

• High School Diploma, High School Certificate of Completion, or G.E.D.

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests

• Ability to communicate effectively in the English language

• Ability to prioritize and perform multiple tasks and assignments

• Ability to maintain professionalism and composure

• Ability to understand and follow verbal directives and written directions

• Knowledge of Windows operating system

• Basic computer and data entry skills.

• Ability to appear for work on time

• Ability to complete forms and documents

• Ability to sit, stand, and walk for up to eight hours at a time

• Ability to lift up to 20 lbs.

• Ability to accept constructive criticism

• Ability to work in a smoking environment

• Ability to maintain confidentiality

Desirable:

• Multi-lingual

• Ability to count cash and make change in a fast-paced environment

• Ability to recognize counterfeit monies

• Knowledge of casino games

• Ability to perform simple mathematical calculations

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Job Details

Pay Type Hourly