Healthcare Client Partner (Revenue Cycle Management - RCM)

Healthcare Client Partner (Revenue Cycle Management - RCM)

Level: Associate Director

Location: United States

Travel: As Required

Employment Type: Full-Time

About the role:

Cognizant is seeking an experienced Healthcare Client Partner (RCM) to drive strategic growth, strengthen executive-level client relationships, and lead large-scale Healthcare Revenue Cycle Management (RCM) engagements. This leadership role is responsible for the overall health, growth, profitability, and strategic direction of assigned accounts, with full accountability for account P&L, customer satisfaction, and business expansion.

The ideal candidate will bring deep Healthcare and RCM domain expertise, a strong consulting mindset, exceptional relationship management skills, and a proven track record of delivering profitable growth within IT services, business process services, or management consulting organizations.

Key Responsibilities:

• Own end-to-end account management, including revenue growth, profitability, account planning, and client satisfaction.

• Manage and grow a portfolio with annual revenues in excess of $25M-$35M.

• Develop and execute comprehensive account growth strategies, including demand generation, white-space analysis, and investment planning.

• Drive expansion opportunities across existing services and new business pursuits.

• Build, maintain, and strengthen executive relationships at the C-suite and senior leadership levels.

• Serve as a trusted advisor, helping clients navigate business transformation, operational excellence, and technology modernization initiatives.

• Collaborate closely with delivery, operations, finance, product, and service line leadership teams to execute strategic account plans.

• Position Cognizant's Healthcare, RCM, GenAI, digital transformation, platform, and consulting capabilities to address client priorities and business outcomes.

• Lead pipeline development, opportunity qualification, deal shaping, proposal development, and RFP responses.

• Ensure strong delivery governance, operational excellence, and customer success across all engagements.

• Drive innovation-led growth by identifying opportunities to leverage GenAI and automation solutions that deliver measurable client ROI.

• Establish and leverage strategic partnerships and ecosystem alliances to expand client value.

• Mentor and develop sales, client management, and delivery leaders, fostering a high-performance culture.

• Enhance Cognizant's market visibility and thought leadership within the Healthcare and RCM ecosystem.

Required Skills and Qualifications:

• Bachelor's degree required.

• Minimum 15 years of experience in client-facing leadership roles within Healthcare, Revenue Cycle Management (RCM), IT Services, Business Process Services, or Management Consulting.

• Demonstrated success managing large strategic accounts with full P&L responsibility.

• Strong experience driving revenue growth, margin improvement, and account expansion.

• Proven ability to build and sustain executive relationships at CXO and CXO-1 levels.

• Experience working with global delivery models and leading geographically distributed teams.

• Strong understanding of Healthcare provider operations and Revenue Cycle Management processes.

Preferred Qualifications:

• MBA or advanced business degree preferred.

• Deep expertise in Healthcare Revenue Cycle Management, Healthcare Operations, Business Process Services, and Digital Transformation.

• Strong understanding of emerging technologies, including AI, Generative AI, automation, and analytics within the Healthcare domain.

• Proven track record of leading large, complex transformations and consulting engagements.

• Strong executive presence with excellent communication, negotiation, and stakeholder management skills.

• Ability to influence senior business and technology executives and develop long-term strategic partnerships.

• Experience operating successfully within a highly matrixed organization.

• Demonstrated ability to develop account strategies, articulate value propositions, and create compelling client business cases.

• Strong problem-solving, consultative selling, and leadership capabilities.

Why Join Cognizant

At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.

The annual salary for this position is between $140,000 – $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.

• We don’t just dream of a better way – we make it happen.

• We look after our people, clients, company, communities and climate by doing what’s right.

• We cultivate an innovative environment where you can build the career path that’s right for you.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.