Rooms Control Coordinator

Description:

The Rooms Control Coordinator plays a key role in keeping our operation running smoothly by managing room inventory, supporting guest arrivals, and serving as a central communication hub for the Front Office and Housekeeping teams. This role requires strong organization, excellent communication skills, and the ability to make real‑time decisions in a fast‑paced luxury resort environment.

The pay rate for this position is $21.00 - $22.80 hourly. This is the pay rate for this position that the Grand Hyatt Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

RESPONSIBILITIES

• Support Front Desk Operations — Assist with guest check‑ins, check‑outs, room assignments, and lobby flow during peak arrival and departure periods.

• Perform Rooms Control Duties — Assign rooms based on guest preferences, complete credit checks, manage inventory, monitor room readiness, and maintain accurate documentation in the PMS.

• Handle Guest Communication — Answer a high volume of calls with a professional, friendly demeanor; respond to guest requests, reservation questions, and operational needs.

• Provide Face‑to‑Face Service — Step in at the Front Desk as needed to assist guests directly, ensuring smooth service and timely support.

• Coordinate Across Departments — Serve as a liaison between Front Office, Housekeeping, Reservations, Engineering, Sales, Revenue, and Guest Services to support VIP arrivals, group blocks, and daily operational communication.

• Resolve Guest Concerns — Partner with hotel leadership to address room assignment issues, special requests, and accommodation challenges.

• Maintain Operational Accuracy — Track room changes, preferences, special requests, and communication logs to ensure seamless coordination.

Why Hyatt

Hyatt associates thrive in an environment that rewards exceptional performance, encourages growth, and supports meaningful career development. If you’re ready to take on a role that blends guest service, operations, and cross‑department coordination, we’re ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

• Guest service mindset — A true desire to satisfy the needs of others in a fast‑paced environment.

• Communication skills — Refined verbal and written communication; strong typing and phone skills; pleasant, service‑oriented attitude.

• Operational ability — Ability to handle high call volume, multitask effectively, and interact comfortably with guests both in person and over the phone.

• Attention to detail — High level of organization and accuracy in managing room assignments, documentation, and guest preferences.

• Technical proficiency — Proficient in basic computer skills and Property Management Systems (PMS).

• Flexibility — Must be able to work a flexible schedule, including weekends and holidays.

• Physical requirements — Ability to sit for long periods of time while managing calls and system tasks.

• Team collaboration — Ability to work effectively with multiple departments to ensure seamless guest service.

• Preferred experience — Previous Front Office or Rooms experience; customer service background preferred.

Primary Location: US-CA-Indian Wells

Organization: Grand Hyatt Indian Wells Resort and Villas

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: IND004720

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.