Front Office Representative
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At a glance
Job overview
BayCare Health System is hiring a Front Office Representative. BayCare Health System is seeking a Front Office Representative to cover Dade City and surrounding counties on an as-needed basis. This role involves obtaining and updating patient information, scheduling appointments, assisting with inquiries, and handling payments. The representative will also ensure completion of documentation and review daily schedules to optimize provider capacity. BayCare is one of the largest employers in the Tampa Bay area, supporting 16 hospitals and various outpatient centers.
Key focus areas include Obtain and update patient information, Schedule patient appointments and assist with patient inquiries, and Collect and post payments, and assist with patient billing questions.
Successful candidates bring High School Or Equivalent, 1+ Years Office Related, and Level II Screening. Important skills include Customer Service, Interpersonal, Problem Solving, Communication, Works Independently, and Works With A Team.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
This position will cover Dade City and the surrounding counties on an as needed basis (PRN) with variable hours between 7:30 AM – 7:30 PM.
Position details:
📄 Status: PRN (as needed basis and not a fixed amount of hours)
🏥 Facility: Behavioral Health Outpatient Sites
📍 Location: Various behavioral health sites in Pasco and surrounding counties, Florida
🕒 Shift: Hours will vary between 7:30 AM – 7:30 PM
Behavioral Health Office Representative Responsibilities:
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Obtains and updates patient information
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Schedules patient appointments and assists with patient inquiries; may arrange for additional services
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Collects and posts payments, and assists with patient billing questions
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Ensures completion of all encounter documentation prior to check out
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Accepts transfers from other facilities according to established guidelines.
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Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
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Obtains complete and accurate patient registration information according to department standards.
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Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
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Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.
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Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
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Greets, registers and checks in patients
Requirements:
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High School or Equivalent
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1 year – Office Related
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Customer service, interpersonal, critical thinking
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Written and verbal communication
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Works independently and with a team
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Organization, administrative and clerical skills
BayCare offers a competitive total reward package including:
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Benefits (Health, Dental, Vision)
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Paid time off
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Tuition reimbursement
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401K reimbursement
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Yearly performance appraisals and team award bonus
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Community discounts and more
This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at https://info.flclearinghouse.com .
Equal Opportunity Employer Veterans/Disabled
Position Front Office Representative
Location Dade City | Clinical | PRN
Req ID 127108
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