Program Coordinator I-Administrative Services (NY HELPS)

LOCATION: Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).

The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services). A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision. Does related work as required.

RESPONSIBILITIES:

• Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.

• Assists school district personnel with the implementation of the technology aspects of school district management programs.

• Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.

• Meets with school district technology personnel and administrators to discuss requests for program changes;

• Maintains detailed written records on training and services provided.

• Participates in regional user group meetings for the support and development of services supported by BOCES;

• Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.

• Documents software changes requested by component school districts and forwards it to the appropriate software company.

• Researches new and updated software before distributing it to a school district.

• Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.

• Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.

• Good knowledge of administrative software applications supported by a BOCES Regional Information Center.

• Good knowledge of assigned local school districts needs for technology training services.

• Working knowledge of the laws, rules and regulations governing New York State school districts.

• Working knowledge of the computer software industry.

• Working knowledge of standard office practices and equipment.

• Ability to develop, design, coordinate and/or deliver technology training.

• Ability to utilize various software and computer database programs.

• Ability to problem-solve user hardware and software problems.

• Ability to form and maintain effective working relationships with others.

• Ability to understand and empathize with customer needs and concerns.

• Ability to maintain records and prepare written and statistical reports clearly and concisely.

• Ability to communicate effectively both orally and in writing.

• Ability to follow written and oral instructions.

Job Qualifications

PROMOTIONAL:

Twenty-four (24) months as an Administrative Aide.

OPEN-COMPETITIVE: EITHER:

• Graduation from an accredited college or university with at least a Bachelor’s degree in Mathematics, Management of Information Systems, Computer Science, Information Resources Management, Information Technology, Business Administration, Public Administration, Education or a closely related field and two (2) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) or in providing support or training on software applications; OR,

• Graduation from an accredited college or university with an Associate’s degree in Mathematics, Management of Information Systems, Computer Science, Information Resources Management, Information Technology, Business Administration, Public Administration, Education or a closely related field and three (3) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) or in providing support or training on software applications; OR,

• Graduation from high school or possession of a high school equivalency diploma and four (4) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) or in providing support or training on software applications.

The selected applicant will be subject to a fingerprint-supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.

Candidates will not have to take an exam for this title . This is a NY HELPS (Hiring Emergency Limited Placement Statewide) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.

Civil Service Title: Program Coordinator I-Administrative Services

Job Number: 2027-71