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Customer Service Delivery Driver

Kroger Family of Companies

Romulus, MIJobNo compensation foundPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Romulus, MI
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Chauffeur LicenseAnnually Pass DOT Regulated Medical ExamValid Driver's License

Job overview

Kroger Family of Companies is hiring a Customer Service Delivery Driver. The Customer Service Delivery Driver serves as a brand ambassador, delivering customer orders to homes while providing excellent customer service. This role involves driving a company vehicle safely, adhering to Kroger's driving standards, and demonstrating the company's core values. The driver will ensure timely and accurate deliveries, maintain customer communication, and handle products according to food safety guidelines.

Key focus areas include Provide excellent customer service while delivering orders to the customer, Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers, and Ensure a high degree of professionalism and personal presentation when interacting with customers.

Successful candidates bring Valid Driver's License, Chauffeur License, and Good Driving Record. Important skills include Customer Service, Driving Standards Adherence, Professionalism, Personal Presentation, Problem Solving, and Customer Communication.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceDriving Standards AdherenceProfessionalismPersonal PresentationProblem SolvingCustomer CommunicationRecord KeepingTemperature MonitoringFood Health and Safety RegulationsFood Safety GuidelinesVehicle Pre-InspectionDelivery Van OperationHandheld Tablet Device OperationExcellent Communication

Qualifications

Valid Driver's LicenseChauffeur LicenseGood Driving RecordLift Up to 50 Lbs.Must Be 21 Years OldAnnually Pass DOT Regulated Medical Exam

Full job description

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Provide excellent customer service while delivering orders to the customer

  • Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers

  • Ensure a high degree of professionalism and personal presentation when interacting with customers

  • Drive a company vehicle safely and in accordance to Kroger's driving standards

  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

  • Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

  • Control and maintain an accurate record of customer deliveries

  • Assist fellow drivers that may encounter difficulties while out delivering

  • Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations

  • Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor

  • Complete pre-inspections check of company vehicle before use and report any defects to supervisor

  • Operate company provided technology devices for mapping and customer interaction

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

  • Valid drivers license

  • Must have Chauffer License

  • Excellent communication and customer service skills

  • Must have a good driving record

  • Ability to operate a delivery van and handheld tablet device

  • Must be able to lift up to 50 lbs. with or without reasonable accommodation

  • Must be at least 21 years old

  • Must annually pass a DOT regulated medical exam

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.

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