Service Advisor
San Angelo, TXJobSeen 2mo agoSeen in employer's feed 3 days ago
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Requirements
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Job overview
Lithia & Driveway is hiring a Service Advisor. The Service Advisor answers incoming telephone calls, greets customers, and identifies and resolves customer concerns. This role involves communicating service needs, costs, and completion times, conducting vehicle walk-arounds, and obtaining approval for services. The advisor also dispatches repair orders, communicates with technicians, and processes payments.
Key focus areas include Answer incoming telephone calls in a friendly and professional manner, Follow the Initial Customer Contact (ICC) process, and Greet customers in a friendly and professional manner.
Important skills include Strong Attention To Detail, Sense Of Urgency, Excellent Communication, Typing, Mathematics, and Basic Computer Skills. Preferred (not required): Answer Incoming Telephone Calls, Follow Initial Customer Contact Process, Greet Customers, and Identify Customer Concerns.
Skills & qualifications
Skills
Qualifications
Full job description
Dealership:L0114 All American Chevrolet of San Angelo
What You'll Do
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Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
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Follow the Initial Customer Contact (ICC) process.
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Greet customers in a friendly and professional manner.
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Identify, confirm and offer resolution to customer concerns.
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Communicate with customer what needs to be done, how much it will cost and when service will be complete.
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Assess customer needs by conducting a vehicle walk around.
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Attain agreement from customer for service needs.
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Offer a multi-point inspection.
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Write accurate repair orders using ADP system.
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Follow the Interim Customer Contact (ICC2) process.
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Provide estimates that are accurate and support upfront pricing guarantee.
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Obtain approval to review findings of multi-point inspection and associated prices.
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Obtain approval to proceed with Additional Service Requests.
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Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
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Communicate with technicians to gain clear understanding of services required and/or performed.
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Follow-up with customer during repair/servicing of vehicle so they are aware of status.
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Follow the Customer Delivery (CD) process.
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Receive and process cash or credit payment for all services performed.
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Upon completion of service promptly and professionally deliver vehicle to customer.
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Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.
What You'll Bring
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Strong attention to detail
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Sense of urgency
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Excellent communication
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Typing – ability to type efficiently in order to enter repair orders.
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Mathematics – calculating service costs and counting change.
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Basic computer skills
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Acceptable driving record and a valid driver's license in your state of residence
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