Business Applications Analyst

JOB SUMMARY

The Business Applications Analyst provides support and expertise on applications utilized by the hospitals’ Revenue Cycle, Business and Finance departments. Key responsibilities include direct involvement with the support, maintenance, development and training of the integrated RCM and Finance solutions within the EHR system (MEDITECH Expanse 2.2) that include Referral Management, Scheduling, Billing, AR, UM, AP and GL, as well as other relevant software. This person is responsible for working with hospital staff and management, business office staff, IT staff and corporate operations to resolve issues and requests, and coordinate with product vendor’s support as required. This person must have the ability to analyze processes and systems as they impact the organization’s initiatives and effectively communicate resolutions/options to stakeholders and end users.

PRINCIPLE FUNCTIONS include the following, other duties may be assigned:

• Requirements Gathering and System Development

• Research and gather functional requirements for interfaces and systems.

• Translate business needs into technical specifications for system development or enhancements.

• Collaborate with cross-functional teams, including clinical, technical, and revenue cycle subject matter experts, to define functional requirements and information needs for product enhancements and special projects.

• Healthcare Data Analysis and Reporting

• Collect and analyze healthcare data to identify trends, inefficiencies, and areas for improvement.

• Analyze and assess Revenue Cycle reports, workflows, and processes, providing recommendations for optimization as necessary.

• Collaborate with vendors to create detailed reports, dashboards, and presentations for quality and finance departments, including executives, clinicians, and other department managers.

• System Maintenance and Optimization

• Maintain structured data storage and processing systems using relational databases (SQL).

• Ensure hospital systems align with healthcare regulations, such as HIPAA, CMS requirements, and DNV.

• Evaluate software updates and revisions, identify impacted stakeholders, and coordinate communication about functionality changes.

• Proactively identify and configure application settings to resolve issues, improve workflows, and enhance the end-user experience.

• Work with facility and corporate leadership and vendors to support and maintain applications aligned with organizational priorities.

• Issue Resolution and Support

• Perform independent analysis of issues, evaluate possible causes, and determine or coordinate solutions with internal resources or vendors.

• Support employees in identifying and troubleshooting Revenue Cycle-related problems, providing timely recommendations and resolutions.

• Maintain detailed and up-to-date documentation of issues, resolutions, and projects within the help desk system.

• Training and Communication

• Develop training materials and conduct sessions for staff on new systems or processes.

• Effectively communicate with stakeholders to ensure alignment and understanding of updates, workflows, and priorities.

• Customer Service and Collaboration

• Meet service level standards by responding promptly with patience, empathy, courtesy, and attention to detail.

• Take ownership in researching solutions and making recommendations.

• Work independently and prioritize multiple issues and projects based on current needs.

• Additional Responsibilities

• Participate in departmental on-call rotation schedules.

• Travel occasionally to facilities as needed.

JOB KNOWLEDGE & QUALIFICATIONS

Education

• Bachelor’s degree in computer science, Information Systems, or other related field.

• Or a minimum of five years’ work experience managing and supporting EHR revenue cycle and patient access applications.

Training and Experience

• 3+ years EHR applications support experience in inpatient hospital setting.

• 3+ years’ experience supporting revenue cycle and patient access applications.

• MEDITECH Expanse experience preferred.

• Demonstrated implementation, problem resolution, change management and system optimization experience and expertise.

• Must have extensive knowledge of end-to-end revenue cycle processes and business operations and objectives within a healthcare system, finance experience preferred.

Certificates, Licenses, Registrations

• Valid Washington state driver’s license, minimum state required liability auto insurance, insurable with the District’s insurance carrier and reliable transportation required.

Benefit Information and Wage Transparancy:

WhidbeyHealth Employees who work a 0.6 FTE or higher are categorized as, “benefit eligible”.

Click here for benefit information. (https://whidbeyhealth.org/wp-content/uploads/2022/12/WhidbeyHealth-Benefit-Information.pdf)

Salary Range: $85,000 - $105,000