ML Volkswagen BDC Agent

Description Position Summary The BDC Associate is responsible for managing customer communications and driving dealership growth by generating appointments, following up on leads, and delivering exceptional service that represents the Volkswagen brand. This role plays a vital part in helping the dealership meet and surpass monthly Volkswagen performance targets while ensuring every customer interaction contributes to high survey satisfaction scores . Key Responsibilities Handle inbound and outbound calls, emails, and internet leads with professionalism and accuracy. Set, confirm, and follow up on appointments for both the Sales and Service departments. Support dealership goals by actively engaging customers and promoting available Volkswagen products, services, and promotions. Maintain detailed records of customer interactions and follow-ups within the CRM system. Collaborate with Sales Managers and Service Advisors to ensure smooth transitions and exceptional customer experiences. Work diligently to meet and exceed Volkswagen’s monthly performance metrics and standards. Ensure customer satisfaction surveys (CSI) are consistently positive by providing clear communication and exceptional follow-through. Assist with customer retention initiatives, dealership events, and marketing campaigns. Uphold the professional image and brand reputation of Palmetto57 Volkswagen at all times. Qualifications High school diploma or equivalent required; some college preferred. Minimum 1 year of experience in customer service, sales, or call center environment (automotive preferred). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work in a fast-paced, goal-driven environment. Bilingual (English/Spanish) strongly preferred. Positive attitude, dependable work ethic, and team-oriented mindset. Compensation & Benefits Competitive hourly pay plus commission/bonus structure based on performance. Health, dental, and vision insurance options. Paid time off and holidays. Employee discounts on vehicles, service, and parts. Opportunities for growth within ML Automotive Group. Additional Requirements All applicants are subject to a background check and pre-employment drug screening. Must have a valid driver’s license with a clean driving record. About Palmetto57 Volkswagen Palmetto57 Volkswagen, part of ML Automotive Group, is committed to excellence in customer service and performance. Our success is built on teamwork, professionalism, and the drive to exceed Volkswagen’s standards every month. We believe in developing our people, rewarding performance, and providing a workplace that values integrity, enthusiasm, and growth.