Assistant Service Technician

Join the Herrington Team

Ed Herrington, Inc is currently seeking a full-time Assistant Service Technician to join our team. This position works Monday through Friday, 7:00 a.m. – 4:00 p.m.

About Ed Herrington, Inc

Ed Herrington, Inc. is a family-owned and operated building supply company serving communities throughout New York, Connecticut, and Massachusetts, with locations in Hillsdale, Hudson, Chatham, Millerton, Lakeville, and Sheffield. For generations, we have built our reputation on exceptional customer service, quality products, and trusted relationships.

Our guiding philosophy, “We Share Your Passion,” reflects our commitment to helping both our customers and employees succeed. We take pride in making it easy for our customers to do business with Herrington’s by delivering expertise, integrity, and dependable service every day.

Benefits

Eligible employees may receive a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401(k) with Profit Sharing

• Employee Discount Program

• Paid Vacation, Sick Time, and Holidays

Position Summary

The Assistant Service Technician works independently or alongside the Lead Service Technician to provide timely and professional service for both warranty and non-warranty products. This role collaborates closely with Sales and Customer Service teams to diagnose issues, complete repairs, and ensure customer satisfaction.

Key Responsibilities

• Inspect, troubleshoot, and evaluate customer product concerns to determine the most effective repair solution.

• Document findings and submit inspection reports within 48 hours of the site visit.

• Communicate recurring product issues and potential product improvement opportunities.

• Perform product installations, repairs, and preventative maintenance on windows, doors, and related components.

• Install prefabricated parts and hardware, including weather stripping, trim, glass, locks, and handles.

• Protect customers’ homes and property by using boot covers, tarps, drop cloths, and other protective materials as needed.

• Maintain clean and organized work areas, leaving all job sites free of debris upon completion.

• Clearly communicate warranty policies, procedures, and repair recommendations to customers.

• Review upcoming schedules in advance and proactively address any potential conflicts.

• Notify customers and the Customer Service Coordinator immediately of any schedule changes.

• Conduct quality-control inspections on incoming materials before jobs are scheduled.

• Assist with product and service training for members of the construction community.

• Maintain company vehicles, equipment, tools, and inventory in a clean, professional condition.

• Manage expenses responsibly and submit all receipts and documentation by the end of each billing cycle.

• Complete all required training assignments.

• Demonstrate teamwork, professionalism, and a positive attitude in all aspects of the job.

• Adhere to company policies, safety standards, and performance expectations.

Qualifications

To be successful in this role, candidates should possess:

• A valid driver’s license and a clean driving record.

• The ability to work independently and manage time effectively.

• Strong organizational, communication, and project management skills.

• General mechanical aptitude and carpentry skills.

• Excellent troubleshooting, problem-solving, and decision-making abilities.

• Strong attention to detail and commitment to quality workmanship.

• A self-motivated, flexible, and dependable work ethic.

• Exceptional customer service skills with a sense of urgency and professionalism.

• The ability to remain patient, diplomatic, and solution-oriented in challenging situations.

• A professional appearance and positive attitude that reflects the company’s values.

Education & Experience

• Licensed builder/contractor experience is a plus.

• One to two years of experience in the millwork, construction, or building materials industry preferred.

• An equivalent combination of education and experience will be considered.

• Andersen DSN Certification, obtained either prior to employment or through company-sponsored training after hire.

If you enjoy hands-on work, solving problems, and providing outstanding customer service, we encourage you to apply and become part of a team that values craftsmanship, integrity, and customer satisfaction.