Expert Team, Solutions ›
Salt Lake City, UTJobPosted 1y agoStill listed 1 day ago
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Job overview
Filevine is hiring an Expert Team, Solutions ›. The role leads issue remediation, designs solutions for customer requests, creates and shares best‑practice content, and supports expert teams while maintaining deep product knowledge across Filevine’s suite.
Key focus areas include Play a lead role in issue remediation and convey unyielding accountability for assigned issues, Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need, and Memorialize findings, share, and present to the larger Solutions slice and Expert teams.
Important skills include Content Creation, Product Information Management, Digital Transformation, Excel Services, SQL (Programming Language), and Application Programming Interface (API). Preferred (not required): SQL, API, Low‑code Development, and Declarative Development.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
- Memorialize findings, share, and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
- Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary Qualifications:
- Bachelor's degree
- Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code / Declarative development experience or equivalent experience
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Organized, detail oriented, and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure
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