Bilingual Customer Service Representative - Spanish-English
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At a glance
Job overview
TTEC is hiring a Bilingual Customer Service Representative - Spanish-English. TTEC is seeking a Bilingual Customer Service Representative fluent in Spanish and English to join their remote team in Sacramento, CA. This role involves helping customers by answering communications and conducting research to resolve issues, contributing to an exceptional customer experience. The position requires residency within 50 miles of Sacramento, CA.
Key focus areas include Answer incoming communications from customers and Conduct research to provide answers for customers to resolve their issues.
Successful candidates bring 6+ Months Customer Service Experience and High School Diploma. Important skills include Communication, Spanish, English, Computer Experience, and Customer Service. Preferred (not required): Helping Others and Research.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative - (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
This position requires that you reside within 50 miles of Sacramento, CA.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
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Answer incoming communications from customers
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Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
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6 months of customer service experience
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High school diploma or equivalent
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Great written and verbal communication skills in Spanish-English
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Computer experience
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High speed internet (> 15mbps) may be required for some programs
What You Can Expect
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Supportive of your career and professional development
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An inclusive culture and community minded organization where giving back is encouraged
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A global team of curious lifelong learners guided by our company values
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Base wage starting at $18.48 per hour
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And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role
We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job: _Customer Care Representative
Title: Bilingual Customer Service Representative - Spanish-English
Location: CA-McClellan
Requisition ID: 04DC0
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