Patient Access Representative - Rockford
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At a glance
Job overview
Trinity Health is hiring a Patient Access Representative - Rockford. The Patient Access Representative provides patient‑focused customer service at Trinity Health in Rockford, Michigan, handling registration, insurance verification, and financial liability collection while supporting hospital users and families. The role includes a 24‑hour per week day schedule with training and offers benefits such as medical, dental, vision, PTO, and tuition assistance.
Key focus areas include Provide patient focused customer service, Perform outpatient and/or inpatient registration and insurance verification functions, and Collect patient financial liability payments and ensure patients meet financial requirements.
Successful candidates bring 1+ Years Customer Service, HS Diploma, and HFMA CRCR Certification. Important skills include Data Entry, Basic Computer Skills, Communication, Interpersonal Skills, Attention To Detail, and Time Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type:
Part time
Shift:
Day Shift
Description:
Schedule: 24 hours per week, Days
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Week 1: 6:45-3:15 Sunday, 6:45-3:15 Thursday, 9a-5:30p FridayWeek 2: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p FridayWeek 3: 6:45-3:15 Monday, 9a-5:30p Thursday, 9a-5:30p FridayWeek 4: 9-5:30 Monday, 9a-5:30p Friday, 6:45-3:15 Saturday
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Training: The first two weeks of training are M-F, 8a-430pm must be able to attend this*
Why You’ll Love Working at Trinity Health:
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A great team that supports one another like family
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Day-one benefits including medical, dental, vision, and 403B retirement, and even pet insurance!
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Generous PTO , paid holidays, and a Colleague Referral Program
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Tuition reimbursement and student loan forgiveness options
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Career growth opportunities across 21 states with Trinity Health
What you will do:
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Provide patient focused customer service.
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Perform outpatient & / or inpatient registration & insurance verification functions;
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Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
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Provide general information to hospital users, patients, families & physician offices
What you will need:
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1 year customer service experience, required
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HS Diploma or equivalent required
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Data entry skills (50 to 60 keystrokes per minute)
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Basic computer skills
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HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
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Excellent communication skills (verbal and written).
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Interpersonal skills to work with internal and external customers.
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Accuracy and attentiveness to detail and time management skills.
Nice to have:
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Medical terminology
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Knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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