Shift Supervisor

Carlisle (Wendy's franchisee)

Tupelo, MSFull-timePosted 1y agoStill listed 4 days ago

Tupelo, MSFull-timeNo compensation foundPosted 1y agoStill listed 4 days ago

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At a glance

Compensation

No compensation found

Location

Tupelo, MS

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Carlisle (Wendy's franchisee) is hiring a Shift Supervisor. The Shift Supervisor supervises operational activities during non‑service hours, providing work direction to crew members, monitoring product quality, labor usage, and cash control, while ensuring safety, training, and adherence to Wendy’s procedures.

Key focus areas include Supervise open and close activities during non‑service hours, Provide work direction to crew members and address performance problems, and Monitor product quality and take corrective action as needed.

Important skills include Supervision, Monitor Product Quality, Take Corrective Action, Follow Store Cleaning Plan, Monitor Positional And Service Line Organization, and Monitor Service Times.

Skills & qualifications

RequiredNice to have

Skills

SupervisionMonitor Product QualityTake Corrective ActionFollow Store Cleaning PlanMonitor Positional and Service Line OrganizationMonitor Service TimesExhibit Positive Customer Service AttitudeFollow FlowchartsFollow Prep ProjectionsFollow Build-to ChartsMonitor Labor UsageControl Food CostMinimize WasteTrainingFollow Operational Procedures ManualEnsure Time Card AccuracyWage/Hour ComplianceAdhere to Cash Control PoliciesAdhere to Banking PoliciesKnow Register ProceduresMaintain Safe Working ConditionsFollow Safety and Security Policies and ProceduresEnsure Dress Policy Is FollowedFollow Maintenance ProceduresFollow Preventative Maintenance Schedule DutiesKnowledge of Wendy's Operational Procedures and Standards

Qualifications

High School Graduate or Equivalent Educational Certificate1 Year Restaurant Industry ExperienceMust Be 18+Maintain 32+ Hours Per Week

Full job description

Tupelo, MS

Statement of Purpose:

STATEMENT OF PURPOSE:

Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

ACCOUNTABILITIES :

Supervision

Supervises open and close activities during non-service hours. Provides "work direction" to crew members. Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards

Monitors product quality and takes corrective action where necessary. Follows store cleaning plan. Monitors positional and service line organization. Monitors service times and determines efficiency. Exhibits positive customer service attitude at all times.

Controls

Follows flowcharts, prep projections and "build-to" charts. Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary. Follows store plans as set by the unit manager. Controls food cost by minimizing waste.

Training and Performance Management

Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures

Follows all procedures in the Operational Procedures Manual. Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible. Adheres to cash control and banking policies, knows register procedures. Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury. Ensures dress policy is followed at all times. Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations

Uses consistent and appropriate practices in carrying out supervision and "work direction" accountabilities. Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

EMPLOYMENT STANDARDS :

Knowledge

Thorough knowledge of Wendy's Operational Procedures and Standards.

Education

High School graduate or equivalent educational certificate.

Experience

At least 1 year of experience in the restaurant industry.

Age Requirement

Must be at least 18 years of age.

Minimum Hours Requirement

This position is expected to maintain an average of 32 hours or more per week over a calendar year.