Member Services Representative Full Time
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative Full Time. The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role involves handling front desk activities, responding to member inquiries, and assisting in maintaining club cleanliness. The ideal candidate will have a passion for fitness and health, an upbeat attitude, and exceptional customer service skills.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Basic Computer Proficiency, Punctuality, Reliability, Exceptional Customer Service Skills, Strong Listener, and Problem Solving. Preferred (not required): Passion For Fitness And Health and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Planet Fitness Careers Team Member
Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?
Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!
Role Summary
The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
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Customer service background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older.
Team Member Benefits
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Free black card membership
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Mentorship
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Opportunities for advancement
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Ongoing leadership training
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Full time employee health insurance
Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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