HVAC Dispatcher

Lane Valente Industries

South Windsor, CTFull-timePosted 3mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
South Windsor, CT
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Lane Valente Industries is hiring a HVAC Dispatcher. The HVAC Dispatcher communicates with customers to determine service needs, schedules and notifies technicians of assignments, and enters necessary data into the computer database. This role involves managing the dispatching board for maximum efficiency, supporting service technicians, and maintaining customer repair records. The ideal candidate will have previous dispatching/customer service experience and strong communication skills.

Key focus areas include Communicate with customers to determine service needs, Schedule and notify technicians of assignments, and Enter necessary data into the computer database.

Successful candidates bring High School Diploma, Previous Dispatching Experience, and Customer Service Experience. Important skills include Customer Service, GPS Tracking, Dispatching Software, and Computer Database. Preferred (not required): Professional Telephone Manner, Courteous Telephone Manner, and Multiple-Lined Phone System.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceGPS TrackingDispatching SoftwareComputer DatabaseProfessional Telephone MannerCourteous Telephone MannerMultiple-Lined Phone System

Qualifications

High School DiplomaPrevious Dispatching ExperiencePrevious Customer Service ExperienceUtilizing Judgment to Plan and Accomplish GoalsFollow Up With Technicians and CustomersAdditional Education

Benefits

Medical Insurance
Dental Insurance
401(k) Match
Paid Time Off

Full job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.

We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.

We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

CURRENT OPPORTUNITY: HVAC DISPATCHER

JOB TYPE : Full-time

JOB RESPONSIBILITIES:

In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

  • Primary responsibility is customer service.

  • Communicates with customers to determine their needs.

  • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.

  • Receives check-in call from the service technicians and informs workers of the next job to respond to.

  • Supports service technicians.

  • Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.

  • Maintains dispatching board to ensure maximum efficient capacity of technicians.

  • Manage on-call schedule and notify technicians of their assigned weeks.

  • Notify answering service of the schedule and numbers to call in case of emergency.

  • Know and understand service work order module and service contract.

  • Active in all facets of dispatch.

  • Various reporting responsibilities as needed.

JOB REQUIREMENTS:

Requirements needed in order to be considered for this position:

  • Requires a high school diploma...additional education a plus.

  • Previous dispatching/customer service experience.

  • Experience and utilizing judgment to plan and accomplish goals.

  • Follow up and follow through with technicians and customers to help maintain good customer relationships.

  • Ideal candidates will have the following customer service-related skills:

  • A professional and courteous telephone manner.

  • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.

  • Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:

  • Medical Insurance

  • Dental Insurance

  • Paid Vacations

  • 401(k) retirement plan with generous company match

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