Patient Liason
Northeast Alabama Regional Medical Center
Anniston, ALFull-timePosted 5mo agoSeen in employer's feed 6 days ago
Most applications go out cold — see where you stand first. No sign-up to start.
Watch jobs like this. New roles like this one near Anniston, AL, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
Northeast Alabama Regional Medical Center is hiring a Patient Liason. The Patient Liaison at Northeast Alabama Regional Medical Center connects patients, families, and staff, supporting communication, addressing concerns, and enhancing the patient experience under nursing or administrative leadership.
Key focus areas include Serve as primary point of contact for patients and families, Listen to concerns and facilitate timely resolution with clinical leaders, and Educate patients and families on hospital processes and resources.
Full job description
Under the direction of nursing and/or administrative leadership, the Patient Liaison serves as a key connection between patients, families, and the healthcare organization. This role supports communication, addresses concerns or grievances, and collaborates with clinical and non-clinical teams to enhance the overall patient experience.
The Patient Liaison promotes patient-centered care, trust, and service excellence while ensuring concerns are handled professionally, respectfully, and in alignment with organizational standards and regulatory requirements.
-
Serve as a primary point of contact for patients and families regarding questions, concerns, compliments, and complaints
-
Actively listen to patient and family concerns and facilitate timely resolution in collaboration with clinical leaders, providers, and support departments
-
Educate patients and families on hospital processes, patient rights, and available resources
-
Advocate for patients to ensure their needs, preferences, and concerns are addressed respectfully and appropriately
-
Document patient interactions, concerns, and outcomes in accordance with organizational policies and regulatory requirements
-
Assist with service recovery efforts, including follow-up communication and coordination of resolutions
-
Collaborate with interdisciplinary teams to identify trends and opportunities for patient experience improvement
-
Participate in patient rounding, meetings, or councils as assigned (e.g., Patient and Family Advisory Council)
-
Support leadership with patient experience data collection, reporting, and feedback analysis
-
Maintain confidentiality and professionalism in all interactions
-
Promote a culture of service excellence and compassionate care throughout the organization
You've read the whole posting — now see how you match it.