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Baggage Service Agent SFO

Pacific Aviation

San Francisco, CAJob$23.15–25.15/hrPosted 5mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
$23.15–25.15/hr
Location
San Francisco, CA
Work Authorization
US work authorization required

Job overview

Pacific Aviation is hiring a Baggage Service Agent SFO. Pacific Aviation is seeking detail-oriented Baggage Service Agents to support operations at San Francisco International Airport (SFO). This role involves assisting passengers with baggage inquiries, filing reports for delayed or damaged luggage, and coordinating with various airport teams to ensure smooth baggage transfers. The ideal candidate will thrive in a collaborative, multicultural environment and deliver excellent customer service under pressure.

Key focus areas include Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs, File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer, and Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements.

Successful candidates bring Legally Authorized US, Background Check Pass, and Attend Paid Training. Important skills include Clear Written Communication, Clear Verbal Communication, Fluent English Communication, Customer Service, Coordination, and Problem-Solving.

Skills & qualifications

RequiredNice to have

Skills

Clear Written CommunicationClear Verbal CommunicationFluent English CommunicationCustomer ServiceCoordinationProblem-SolvingManage Stressful Situations CalmlyAttention to DetailOrganizational SkillsComputer LiteracyFast, Accurate Data EntryWorldTracer

Qualifications

Ability to Lift Up to 50 LbsWork on Feet for Extended PeriodsFlexibility to Work Weekends, Evenings, and HolidaysLegally Authorized to Work in the U.S.Pass a Background CheckAttend Paid TrainingAvailable Weekends and Holidays

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.

What You’ll Do

  • Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

  • File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer

  • Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements

  • Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure

  • Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers

  • Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state

  • Support boarding operations, including special service assistance and communication with gate agents

  • Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling

  • Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld

  • Respond to baggage claim escalations in a calm and solutions-focused manner

  • Maintain documentation accuracy and follow all airport, TSA, and airline procedures

  • Deliver excellent customer service in a fast-paced, international terminal

Requirements

What You Bring

  • Clear written and verbal communication (email coordination required)

  • Fluent English communication skills—verbal and written

  • Proficiency or familiarity with WorldTracer (strongly preferred)

  • Strong customer service, coordination, and problem-solving skills

  • Ability to manage stressful situations calmly and effectively

  • Attention to detail and organizational skills

  • Computer literacy and fast, accurate data entry

  • Physical ability to lift up to 50 lbs and work on your feet for extended periods

  • Flexibility to work weekends, evenings, and holidays

  • Legally authorized to work in the U.S.

  • Must pass a background check and attend paid training

Schedule

  • Available weekends and holidays

  • Daily shifts:

  • Morning: 6:00 AM – 11:00 AM

  • Evening: 2:15 PM – 10:15 PM

Benefits

Pay & Benefits

  • Hourly Rate: $23.15 - $25.15

  • Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan

  • Paid Time Off (PTO)

  • Paid Training

  • Uniform Provided

  • Parking Discount

  • Referral Bonus Program

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