Veterinary Teaching Hospital Assistant II

Position Title:Veterinary Teaching Hospital Assistant II

Job Group:Merit

Required Minimum Qualifications:• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Job Description:

Summary of Duties and Responsibilities:

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II!

Hours: The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.

• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.

• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.

• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.

• Schedule appointments, handle emergencies, and provide detailed instructions for visits.

• Explain hospital policies, payment procedures, and consent requirements.

• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.

• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.

• Train and supervise students in office procedures and medical record handling.

• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.

• Deliver food, supplies, and lab samples.

• Prepare and send out billing statements and other client communications.

• Maintain the reception area with necessary forms and supplies.

• Sort and distribute mail and assist with database updates.

• Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Required Minimum Qualifications:

• Customer service or receptionist experience totaling two years.

• Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the knowledge and skills to perform the job duties.

• Data entry skills.

Preferred Qualifications:

• Prior receptionist experience within a large or small animal clinic.

• Customer service experience in high-volume or fast-paced environments.

• Experience with payment processing, invoicing and/or bookkeeping.

• Familiarity with scheduling systems or client management software.

• Associate's degree or coursework in veterinary technology, animal science, or related field.

Department/Program & College Description:

The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach

Department Unit/Website:Home - Lloyd Veterinary Medical Center (https://vetmed.iastate.edu/vmc/)

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:Temporary (Fixed Term)

Proposed End Date or Length of Term:March 1, 2027

Number of Months Employed Per Year:

Time Type:Part time

Pay Grade:08

Original Posting Date: August 17, 2026

Posting Close Date:August 27, 2026

Job Requisition Number:R19780

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub (https://www.myworkday.com/isu/d/task/2998$46522.htmld?reloadToken=892f884ef9c2fa7e5e6257ecf4e9e942f7aa1a12df75918c6ce41bc78e123167) .

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.