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Spa Supervisor (Full Time)

Bally's Corporation

Stateline, NVFull-time$21/hrPosted 7mo agoStill listed 4 days ago

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At a glance

Compensation
$21/hr
Location
Stateline, NV
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Spa Supervisor ensures top‑quality guest experiences by promoting company values, handling complaints, and managing front‑desk operations. They monitor spa conditions, handle reservations, maintain supplies, manage cash, oversee daily operations, schedule shifts, assist hiring, train staff, and maintain regular attendance.

Skills & qualifications

RequiredNice to have

Skills

Guest InteractionCustomer Complaint ResolutionTroubleshootingSpa Condition MonitoringTelephone CommunicationReservation ManagementSupply StockingOrdering SuppliesCash HandlingCash BalancingOperational OversightShift SchedulingInterviewingHiringEmployee Training

Qualifications

Regular Attendance

Full job description

Responsibilities:

  • Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.

  • Builds repeat customer business and loyalty through direct guest interaction, soliciting feedback, and troubleshooting customer complaints.

  • Monitors the condition of the spa and reports any problems to maintenance or the Spa Manager.

  • Places and receives telephone communications and makes reservations.

  • Keeps front desk stocked with supplies and places orders.

  • Responsible for cash handling and balancing cash bank.

• Adhere to supervisory responsibilities, including:

  • Oversee the daily operations when the Spa Manager is not present.

• Assist in scheduling employee shifts to ensure spa coverage.

• Assist Spa Manager in interviewing and hiring team members.

• Responsible for training employees.

  • Regular attendance required.

  • Other duties may be assigned as needed.

Target Salary Range:

  • $21.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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