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Guest Experience Lead (GEL)

Part-time

McDonald's

Lansdowne, PAPart-timePosted 6mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Lansdowne, PA
Schedule
Part-time
Work Authorization
Not specified

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Job overview

McDonald's is hiring a Guest Experience Lead (GEL). The Guest Experience Lead creates positive customer interactions by greeting guests, assisting with ordering kiosks, and ensuring customer satisfaction. This role involves communicating with customers, handling concerns, and collaborating with the restaurant team to provide feedback and recommendations. The position offers opportunities for learning, growth, and skill development.

Key focus areas include Greet guests and communicate with them while ordering, Offer help with using the ordering kiosks, and Offer assistance to those in need of some extra hands.

Important skills include Greeting Guests, Communicating With Guests, Offering Help With Ordering Kiosks, Offering Assistance, Checking With Customers, and Ensuring Kids Receive Treat.

Skills & qualifications

RequiredNice to have

Skills

Greeting GuestsCommunicating With GuestsOffering Help With Ordering KiosksOffering AssistanceChecking With CustomersEnsuring Kids Receive TreatHandling ConcernsCommunicating With Restaurant TeamProviding Feedback and RecommendationsOutstanding AttitudeWillingness to Learn and GrowExcel in Fast-Paced EnvironmentExcel in Team Environment

Full job description

This Guest Experience Lead position is in a restaurant owned and operated by T & T Nelson Group, an independent franchisee and not McDonald’s USA. If you are hired for this crew job described in this posting, the T & T Nelson Group will be your employer. The T&T Nelson Group LLC is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.

Description:

McDonald’s and the T & T Nelson Group care about their employees and that’s why we provide Crew with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald’s or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald’s and would recommend working at McDonalds. A Crew Member at McDonald’s is more than just a paycheck – it’s a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities…we’re committed to becoming America’s Best First Job.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requirements:

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm.

Guest Experience Leader gets to create feel-good moments everyday with customers by:

•Greeting guests and communicating with them while ordering

•Offering help with using the ordering kiosks

•Offering assistance to those in need of some extra hands

•Checking with customers once they have received their order, to see if they need anything else

•Ensuring kids receive a kid treat

•Handling any concerns

•Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try!

By applying to this GEL position, I understand any information I provide in this application will be submitted only to the T&T Nelson Group. The information I provide will be forwarded to the franchisee organization in order for that T&T Nelson Group LLC to reach and process and evaluate my application.

Requsition ID: PDX_MC_7AC02C28-3DE4-4574-A5D4-1B345EFC41B7_16414

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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