Lead Infrastructure Engineer - Audio/Video

Requisition ID: [[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram. Job Information Salary Range: $115,000 - $125,000 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Working with a team of engineers that are responsible for deployment, implementation, and support of large enterprise communications environment with varied collaboration infrastructure. Responsibilities include the engineering design and support of both Voice and Video Audio Visual systems. Configuration, support and deployment of the Skype, Teams, Poly hardware, and other Office 365 collaboration tools. Collaborate with multiple teams including partner networking and security teams. Heavy coordination with geographically dispersed field teams is required. Provide oversight of contracted resources that provide run and maintain support of AV systems. Focus on positive end user experience. Key Accountabilities * This technologist is responsible for leading the enterprise roadmap, design, engineering, installation, commissioning, operation, support, and lifecycle management of Audio Video and video conferencing systems across the organization. * This includes ownership of current-state platforms and future-state technology strategy for Microsoft Teams Rooms, Office 365 collaboration tools, Crestron, Poly/HP Poly Lens, Pexip, Dante, Biamp, Shure, AV-over-IP, and related room-control, audio, video, and streaming technologies. * The role provides full lifecycle support for collaboration rooms, network streaming, AVLAN environments, and IP-based AV devices, including standards development, technical design review, testing, acceptance, documentation, preventive maintenance, incident escalation, root-cause analysis, and recurring issue remediation. * The ideal candidate will have strong technical knowledge of AV networking, including VLANs, static IP addressing, managed PoE switching, QoS, multicast concepts, network readiness validation, and troubleshooting of enterprise AV systems. * This role also ensures vendor designs, installations, closeout documentation, and support deliverables comply with enterprise AV standards, security requirements, operational support models, and long-term lifecycle plans. * The candidate should have a proven track record of delivering exceptional customer service, improving the end-user collaboration experience, and partnering effectively with networking, security, field support, facilities, vendors, and business stakeholders. * They will play a critical role in the growth, governance, design, and execution of the enterprise Video Conference and Audio Video strategy, lead upgrades and installations across the enterprise, and create annual and multi-year refresh plans that align with capital planning, service reliability, and business priorities. * Knowledge/Skills* * Experience with Agile work methodologies * Proven ability to translate large quantities of complex input into actionable outcomes. * Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements. * Experience with contractual agreements and vendor management * Demonstrated experience designing, implementing, commissioning, supporting, and troubleshooting enterprise Audio Video and collaboration room technologies, including Microsoft Teams Rooms, Office 365 collaboration tools, Poly/HP Poly Lens, Crestron XiO Cloud, Cisco video conferencing, Pexip Infinity, and related AV platforms. * Strong technical knowledge of AV networking and AVLAN environments, including VLANs, static IP addressing, managed PoE switches, QoS, multicast concepts, network readiness validation, and troubleshooting of IP-based AV devices. * Hands-on experience with networked audio and AV-over-IP technologies, including Dante, Dante Domain Manager, Biamp Tesira DSPs, Shure microphone systems, Crestron NVX, codecs, controllers, displays, amplifiers, and room-control systems. * Ability to read, interpret, and validate AV drawings, rack elevations, signal-flow diagrams, equipment sheets, cable schedules, room layouts, IP/MAC inventories, firmware baselines, and as-built documentation. * Experience performing functional testing, acceptance testing, root-cause analysis, firmware/configuration validation, incident escalation, preventive maintenance, and recurring issue remediation for enterprise AV environments. * Demonstrated ability to create and maintain technical documentation, support runbooks, operational procedures, standards, maintenance schedules, activity logs, and lifecycle records for enterprise Audio Video systems. * Ability to research, evaluate, and recommend new AV technologies while ensuring vendor designs, installations, and deliverables comply with enterprise standards, support requirements, and long-term lifecycle plans. * Experience/Education* BS in Computer Science, Computer Applications, Information Technology, other Certifications & Licenses * AVIXA CTS * AVIXA CTS-D * AVIXA CTS-I * Audiovisual Network Professional / ANP * Audinate Dante Certification * Crestron certifications * Biamp Tesira training/certification * Microsoft Teams Rooms / Microsoft 365 collaboration training * CompTIA Network+ or Cisco CCNA * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.