Front of House Director

Part-time

Accor Hotels

Miami Beach, FLPart-timeNo compensation foundPosted 2w agoVerified open 5 days ago

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At a glance

Compensation

No compensation found

Location

Miami Beach, FL

Schedule

Part-time

Work Authorization

Not specified

Job overview

Accor Hotels is hiring a Front of House Director. Under the general guidance of the Director of Rooms and General Manager, the Front of House Director oversees daily Front Office, Bell Stand, and Concierge operations, ensuring seamless guest experiences, brand standards, and team performance while driving engagement and service improvements.

Key focus areas include Lead and manage Front Office departments to ensure outstanding guest service and smooth day-to-day operations, Maintain highest levels of guest service and ensure consistency with Delano Brand Standards, and Oversee scheduling, training, and performance management of the Front Office staff.

Important skills include Guest Service, Delano Brand Standards, Scheduling, Training, Performance Management, and Problem Resolution. Preferred (not required): Additional Language Ability.

Skills & qualifications

RequiredNice to have

Skills

Guest ServiceDelano Brand StandardsSchedulingTrainingPerformance ManagementProblem ResolutionFront Office Metrics AnalysisRevenue Management StrategiesGuest Feedback MonitoringService Improvement StrategiesHealth, Safety, and Hotel Policies and Procedures ComplianceTeam Member EngagementTeam DevelopmentCoachingCollaborationHotel OperationsFront Desk OperationsConcierge OperationsBell OperationsGuest Services OperationsFront Desk ProtocolHigh Profile Guest InteractionOpera CloudSynXisVerbal Communication in EnglishWritten Communication in EnglishObservantQuick to RespondMultitaskingHandling Stressful SituationsFederal, State and Local Laws Governing Equal Employment Opportunity and Civil RightsOccupational Safety and HealthWage and Hour IssuesLabor RelationsAdditional Language Ability

Qualifications

High School Diploma or Equivalent Education5 Years in a Leadership RoleAbility to Stand or Walk a Minimum Eight-Hour ShiftAbility to Twist, Tow (Push or Pull), Reach, Bend, Climb and Carry ObjectsAbility to Push 20lbs+ ConsistentlyNeat, Clean and Well-Groomed AppearanceBachelor's Degree

Full job description

JOB OVERVIEW:

Under the general guidance of the Director of Rooms and General Manager, the Front of House Director is responsible for overseeing the daily operations of the Front Office, Bell Stand, Concierge Departments. The Front of House Director will ensure seamless guest experiences, upholding brand standards, and leads a team focused on delivering exceptional hospitality.

YOUR KEY RESPONSIBILITIES:

Lead and manage Front Office departments to ensure outstanding guest service and smooth day-to-day operations.
Maintain highest levels of guest service and ensure consistency with Delano Brand Standards.
Oversee scheduling, training, and performance management of the Front Office staff.
Collaborate with other departments to coordinate guest services and ensure efficient problem resolution process.
Analyze front office metrics and support revenue management strategies, and hotel’s profitability.
Monitor guest feedback and implement service improvement strategies.
Ensure full compliance with health, safety, and hotel policies and procedures.
Drive team member engagement and team development through regular training and coaching.
Mentor, coach and guide staff on working successfully in a team atmosphere.
Ensure all necessary reports and forms are completed daily.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. SPECIFIC JOB KNOWLEDGE & SKILLS:
High school Diploma or equivalent education required. Bachelor’s Degree preferred
Minimum 5 years in a leadership role preferably in an upscale or luxury lifestyle brand hotel
Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
Strong knowledge of property management systems such as Opera Cloud, SynXis.
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Ability to push 20lbs+ consistently.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Additional language ability is preferred.
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. All your information will be kept confidential according to EEO guidelines.

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