Supervisor, IKC Operations

Posting Date 08/24/2026

2245 Rolling Run DrSte 11, Baltimore, Maryland, 21244-1858, United States of America

The Regional Operations Supervisor accomplishes company objectives by supervising the daily operations of a team of Care Coordinators in a designated market or geographical region.

ESSENTIAL DUTIES & RESPONSIBILITIES

ESSENTIAL FUNCTION

1. Accountable for day-to-day supervision to the Care Coordinator Team

• Organize, monitor, evaluate, and manage workflow

• Evaluate for roster readiness

• Provide work direction, ultimately responsible for outcomes

• Conduct formal and ad hoc training

• Oversees CC DKC in-center time and activities

1. Provide leadership to direct reports and department

• Develop and foster a positive, fulfilling work environment

• Manage all teammate employment activity such as hiring, promoting, job performance, and disciplinary actions with appropriate approvals as required

• Address teammate relations issues appropriately, and in a timely manner

• Facilitates teammate development (PDRs, coaching, mentoring, training); collaborates with direct reports to create professional development goals

• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures

• Knows and understands basic wage & hour laws, federal, state, and local laws and regulations

• Review and approve time for non-exempt direct reports

• Track overtime, attendance, and PTO

• Promotes positive relationship management amongst the team, Neph relationships, DKC collab, etc.

1. Works closely with CSM to support clinical outcomes strategy

2. Attend and/or lead team meetings, phone conferences, and training as needed

3. Other duties as assigned

What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $57,784.00 - $76,000.00 per year.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour

Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.