Operations Admin - Inside Sales

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Sales Operations Admin is responsible for assisting and supporting the team and customers by processing overflow work from the sales team. The Admin will learn and carry out a variety of process driven tasks that include, but are not limited to, managing communications, placing orders, working in business application software, and fielding requests.

This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office location.

Job Summary

The Inside Sales Operations Admin is responsible for assisting and supporting the team and customers by processing overflow work from the sales team. The Admin will learn and carry out a variety of process driven tasks that include, but are not limited to, managing communications, placing orders, working in business application software, and fielding requests.

This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office location.

Role Description

Include, but are not limited to:

• Assisting with Customer Relationship Management (CRM) data consistency
• Requesting information from vendors, such as invoices, pricing and order status
• Processing overflow work from the sales team or operations, such as placing orders, working on Renewal opportunities, creating parts for AX
• Order entry, receiving and responding to e-mails and collecting order status
• Regular engagement with Inside Sales, Partner teams and Vendors

Skill Level Requirements

• Ability to absorb new knowledge on a daily basis

• Ability to multi-task and complete projects in an expeditious and comprehensive manor

• Ability to clearly communicate and effectively work well with others

• Ability to understand tools: MySHI, AX, BI, CRM, SharePoint and quoting

• Exceptional written and verbal communication skills

• Strong time management and organization skills

• Desire to learn more new skills

• Ability to understand and work in the following applications/platforms: Office: specifically Word, Excel, and Outlook Preferred Qualifications/Skills:

• Somer college preffered

• Customer service and/or customer facing experience

• Well rounded working knowledge of SHI’s tools: MySHI, AX, BI, CRM, SharePoint, and quoting

• Proficiency in the following applications/platforms:

• Office: specifically Word, Excel, PowerPoint, and Outlook

• Windows OS experience is a plus

Other Requirements:

The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status