CDS Case Manager

The Top Ten Reasons Why You Should Work for The Whole Person:

1. New Hires get 5+ weeks (224 hours) of Paid Time Off (PTO) a year - this goes up at 2-year anniversary and 5-year anniversary!

2. Unused PTO rolls over to the next year - up to 350 hours

3. Flexible hours, you know who you need to visit, we let you dictate your schedule

4. We pay 100% of the Employee's Insurance costs for: Medical, Dental, Vision, Gap Medical

Insurance, Short Term and Long-Term Disability and a $20,000 Term Life Insurance Policy

1. We pay 6.37% of your gross into your Retirement Plan - 403(b)

2. 11 Legal Holidays that aren't counted toward your PTO!

3. How many places have you worked that has a "FUN Committee"?

4. TWP has set aside Professional Development fees for each employee

5. We are a $35 million Not-for-Profit with 88 Full-time and 30+ part-time Employees

6. This year, our organization celebrated 40 years in the Greater Kansas City Area

TITLE: CDS Case Manager

Department: CDS

Reports to: CDS Manager

Status: FT - Non-Exempt

Hours per week: 40

GENERAL DESCRIPTION

Consumer Directed Services Specialists are responsible for facilitating the CDS cases on behalf of The Whole Person to develop or maintain a Consumer’s maximum level of independence. The main responsibility of the specialist is to develop a strong relationship with their consumer and act as a liaison for The Whole Person. The specialist provides CDS support to consumers via monthly phone calls and annual visits to evaluate the actual living conditions of the consumer’s home. Specialists also contact the Consumer via phone about timesheet corrections for their Personal Care Attendant(s) services. Specialists refer consumers to other TWP services and/or resources in the Community. Specialists also produce efficient, effective, and timely case notes in the CIL Suite Database and according to departmental policies.

ESSENTIAL JOB FUNCTIONS – LEVEL I

• Work with CDS staff to train consumers and PCAs on Blue Summit Telephony system as part of the CDS transition from HHA

• Carry a typical case load of Consumers as assigned by Manager

• Contact each Consumer, at a minimum, once monthly via phone or face-to-face per department policy.

• Visit each Consumer on an annual basis to evaluate their living conditions.

• Act as Advocate on Duty 2-4 times a month for a four-hour period to provide information and referral services to include advocacy, peer support, transition or refer consumers to other staff to provide these services.

• Follow department policies regarding placing CIL Suite database entries in a timely and accurate manner.

• Assist in payroll corrections for Consumers and their Personal Care Attendants

• Assist Missouri CDS Payroll with telephony and timesheet corrections to ensure timely payment to Personal Care Attendants.

• Regular and predictable attendance

REQUIRED SKILLS

• High School Diploma or GED

• 1+ years of experience working with individuals who have disabilities

• Proficient at Microsoft Office

• Driver’s License

PREFERRED SKILLS

• Bachelor’s degree

• Knowledgeable regarding community services.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

COMPETENCIES

• Organization and time management skills are a must

• Effective written and oral communication skills

• The ability to interact personally with people, businesses, and service organizations on all levels.

• Ability to work independently, meet deadlines, and recognize when there is a need to use supervisors as a resource.

WORK ENVIRONMENT & PHYSICAL DEMANDS

This position spends a portion of their time in the office, but also will travel locally to visit consumers/clients, meet with service providers, or attend meetings. While performing the duties of this job the employee has the potential to encounter unpredictable clients. The position has mostly an inside work environment and occasional outside work, traveling from one location to another, with exposure to weather conditions.

NOTE: All employees must show proof of vaccination for COVID- !9 at time of hire.

OTHER DUTIES

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Whole Person is an equal opportunity employer committed to hiring staff members reflecting the great diversity of our community. Reasonable accommodations will be made upon request. People with disabilities are strongly enc