Dialogue logo

Insights Strategist

Dialogue

Los Angeles, CAFull-timePosted 10mo agoStill listed 1 day ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Los Angeles, CA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Dialogue is hiring an Insights Strategist. The Insights Strategist collaborates with customers to ensure they conduct top-tier research using Dialogue, while also integrating real-world research insights back into the product. This role involves guiding customers through study design, interpreting findings, and maximizing value from the platform, ultimately influencing the evolution of Dialogue's research best practices.

Key focus areas include Act as a trusted research partner for customers, Advise customers on study design, question framing, participant selection, and synthesis, and Review studies and outputs to ensure research quality and methodological rigor.

Successful candidates bring 2+ Years Qualitative Research Experience, Experience Designing Interviews, and Strong Communication Skills. Important skills include Study Design, Interview Moderation, Concept Test Moderation, Usability Study Moderation, Working With Customers, and Working With Stakeholders. Preferred (not required): Qualitative Research, Startup Environment Experience, SaaS Environment Experience, and UX Research.

Skills & qualifications

RequiredNice to have

Skills

Qualitative ResearchStudy DesignInterview ModerationConcept Test ModerationUsability Study ModerationWorking With CustomersWorking With StakeholdersCommunicationStartup Environment ExperienceSaaS Environment ExperienceUX ResearchConsumer InsightsMixed Methods ResearchUserTestingDovetailMazeAI-Powered ToolsAI-Powered WorkflowsTurning Research Into Repeatable SystemsTurning Research Into Templates

Qualifications

2+ Years Hands-on Qualitative Research Experience

Full job description

The Role The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.

You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

This role is ideal for someone who:

  • Has run real qualitative studies

  • Loves working directly with customers

  • Wants to influence how research tools are built—not just used

What You’ll Do Customer Success & Research Partnership

  • Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage

  • Advise customers on study design, question framing, participant selection, and synthesis

  • Review studies and outputs to ensure research quality and methodological rigor

  • Help customers translate insights into clear, actionable takeaways

  • Support renewals and expansions by driving visible customer value

Research Best Practices → Product

  • Identify patterns in how customers run studies and where they get stuck

  • Translate qualitative research best practices into platform guidance, defaults, and workflows

  • Partner with Product and Engineering to refine Dialogue’s research frameworks

  • Help define what “great research” looks like inside the platform

  • Contribute to templates, playbooks, and internal research standards

Internal Enablement

  • Create customer-facing resources (best practice guides, example studies, frameworks)

  • Support Sales and Marketing with research-informed narratives and examples

  • Provide feedback loops on customer needs, objections, and wins

What We’re Looking For Required

  • 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)

  • Experience designing and moderating interviews, concept tests, or usability studies

  • Strong understanding of qualitative research fundamentals and best practices

  • Comfort working directly with customers and stakeholders

  • Clear written and verbal communication skills

Nice to Have

  • Experience in a fast-moving startup or SaaS environment

  • Background in UX research, consumer insights, or mixed methods

  • Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)

  • Interest in AI-powered tools and workflows

  • Experience turning research into repeatable systems or templates

Why This Role Matters

  • You’ll directly shape how customers experience Dialogue

  • You’ll influence how qualitative research best practices are embedded into an AI product

  • You’ll work across customers, product, and leadership

  • You’ll help define a new category of AI-native research workflows

Who You Might Be

  • A researcher who wants to stay close to the craft—but have broader impact

  • A customer-facing research partner who enjoys teaching and advising

  • Someone excited to help define the future of qualitative research tooling

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit