Member Services Representative Overnight

Planet Fitness

Leesburg, VAFull-time$10–12.5/hrPosted 5y agoStill listed 4 days ago

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At a glance

Compensation

$10–12.5/hr

Location

Leesburg, VA

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Planet Fitness is hiring a Member Services Representative Overnight. The Member Services Representative is responsible for creating a positive member experience through superior customer service and maintaining cleanliness. This role involves checking members into the system, assisting with new account sign-ups, updating member accounts, and responding to questions and concerns. The representative will also handle detailed cleaning and closing shift duties.

Key focus areas include Provide an exceptional customer service experience, Check members into the system, and Take prospective members on tours.

Successful candidates bring High School Diploma/Ged, Must Be 18+, and Ability To Work 3rd Shift. Important skills include Exceptional Customer Service, Punctuality, Reliability, and Diplomacy. Preferred (not required): Positive Mental Attitude and Customer Service Background.

Skills & qualifications

RequiredNice to have

Skills

Exceptional Customer ServicePunctualityReliabilityDiplomacyPositive Mental AttitudeCustomer Service Background

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or OlderAbility to Work 3rd Shift

Full job description

Grow with us!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include:

Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.
Close shift for that business day.
Create a bank deposit for next day. Qualifications/Requirements
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
People with positive mental attitudes excel here!
Customer service background preferred.
Punctuality and reliability is a must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older. Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Ability to work 3rd shift (overnights).
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

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