Collections Specialist

Summary

The Collection Specialist engages with clients in a professional manner to identify the root cause for payment disruption and then works with the client to resolve their account in full or to establish an acceptable payment stream or arrangement. Responsible for reaching out to clients to collect payment for overdue payments, including balanced on accounts charged off as a loss.

Responsibilities

• Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts.

• Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients.

• Ensure the information we depend on to contact and collect from these clients is accurately maintained.

• Support additional client service requests.

• Handling high volume of client phone calls, inbound or outbound, and negotiating payment in full or payment arrangements.

• Employ bank protocol to handle each call in a manner that meets or exceeds the bank’s call quality and compliant expectations.

• Update Contact Information.While speaking with clients you will work to identify additional contact information.

• Remain compliant with our policies, processes and legal guidelines.

• Utilize various means of skip tracing to locate customers, where necessary.

• Adhere to FDCPA and state and federal laws and regulations.

• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)

• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.

• Working at the worksite during regular business hours and/or assigned hours.

• Other specified duties as assigned.

Compensation & Benefits

The Collections Specialist position pays a range of $18.00 to $20.00 per hour depending on experience.

Full‐time associates are eligible for our benefits package:

• Medical

• Dental

• Vision

• 401(k) plan

• Company paid life insurance

• Short and Long-term disability insurance

• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Strong attention to detail and ability to complete work accurately.

• Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement).

• Ability to work in a team environment.

• Basic math skills (addition, subtraction, multiplication, division, percentages).

• Ability to organize work and multitask.

• Strong written and verbal communication skills, required.

• Familiarity or experience with the U.S. Military, preferred.

• Proficient in Microsoft Office suite of products

Education & Experience

• High school diploma or equivalent, required.

• 3+ years Collections experience, required.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, disability. Academy Bank and Armed Forces Bank provides affirmative action data on protected veteran status or disability. If you need an accommodation for any part of the employment process, please email [email protected]