Intercontinental Exchange (ICE) logo

Relationship Manager, APAC (Japanese language required)

Intercontinental Exchange (ICE)

Pineville, LAJobPosted 3mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Pineville, LA
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Intercontinental Exchange (ICE) is hiring a Relationship Manager, APAC (Japanese language required). The Relationship Manager builds trust and value-added relationships with key clients, acting as a strategic point person for ICE Data Services. This role focuses on revenue retention and growth, aiming to strengthen and enhance long-term client relationships within their managed territory.

Key focus areas include Manage all revenue streams across ICE Data Services' full portfolio of products and services., Maintain and expand the existing revenue base while proactively mitigating risks., and Develop and nurture relationships across all client organization levels, including C-suite executives..

Successful candidates bring Bachelor's Degree, 5+ Years Financial Services Experience, and 5+ Years Client Relationship Experience. Important skills include Revenue Retention, Revenue Growth, Strategic Account Planning, Complex Contract Renegotiations, New Business Development, and Client Initiative Execution.

Skills & qualifications

RequiredNice to have

Skills

Revenue RetentionRevenue GrowthStrategic Account PlanningComplex Contract RenegotiationsNew Business DevelopmentClient Initiative ExecutionIssue ResolutionSelf-DrivenMotivatedProactiveClient-Centric MentalityAdvisory MentalityBusiness Communication SkillsFinancial Communication SkillsEnglishJapanese

Qualifications

Bachelor's Degree5+ Years Financial Services Industry Experience5+ Years Client Relationship Experience

Full job description

Job Description

Job Purpose

The primary role of the Relationship Manager is to build trust and value-added relationships with key clients within the territory they manage. Relationship Managers are considered a key point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM’s are measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.

Responsibilities

  • Responsible for managing all revenue streams across ICE Data Services’ full portfolio of products and services.

  • Accountable for maintaining and expanding the existing revenue base while proactively mitigating risks and preventing revenue erosion within assigned accounts.

  • Develop and nurture relationships across all client organization levels, including C-suite executives.

  • Lead strategic account planning and take ownership of complex contract renegotiations.

  • Identify and pursue new business opportunities, collaborating with the sales team in closing deals.

  • Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of issues.

Knowledge and Experience

  • Bachelor’s degree

  • 5+ years of experience working within the financial services industry

  • 5+ years of client relationship experience

  • Self-driven, motivated and proactive

  • A client-centric, advisory type mentality (as opposed to purely transactional account management)

  • Business and financial written and verbal communication skills in English and Japanese are essential to manage relationship with external stakeholders

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