Member Services Representative

Job Summary Member Service Representatives are responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check gym members into the system.

• New gym member sign-up.

• Take prospective gym members on tours.

• Facilitate needed updates to member’s accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club

• Set and clean tanning beds.

• Sell tanning related products.

• Uphold the companies policies.

Qualifications/Requirements

• Customer service background preferred.

• Basic computer proficiency.

• A passion for fitness and health.

• Upbeat and positive attitude!

• Punctuality and reliability is a must.

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

• Strong listener with the ability to empathize and problem solve.

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

• Must be AED/CPR Certified

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occassionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.

Benefits/Safety Precautions

• Free gym membership

• pay bi-weekly

• 401k and health benefits

• Face coverings provided

• daily wellness checks

• daily temperature checks

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