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Assistant Manager

Chicken Salad Chick (Southern Rock Restaurant Group)

Johns Creek, GAFull-timePosted 2y agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Johns Creek, GA
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

ServSafe Certification

Job overview

Chicken Salad Chick (Southern Rock Restaurant Group) is hiring an Assistant Manager. The Assistant Manager ensures accurate timecard management, provides responsive and courteous service to guests, and achieves sales, service, quality, appearance, and sanitation objectives. This role controls cash and other receipts, prepares required paperwork, and upholds dress code standards. The Assistant Manager also documents staff performance, administers corrective action, and models integrity and respect.

Key focus areas include Ensure accurate and timely timecard management for self and staff, Ensure all guests feel welcome and receive responsive, friendly, and courteous service, and Achieve identified objectives for sales, service, quality, appearance, and sanitation.

Successful candidates bring High School Diploma or GED, ServSafe Certification Within 60 Days, and Prior Retail Experience. Preferred (not required): Timecard Management, Cash Handling, Reconciliation Procedures, and Paperwork Preparation.

Skills & qualifications

RequiredNice to have

Skills

Timecard ManagementCash HandlingReconciliation ProceduresPaperwork PreparationPerformance DocumentationPolicy AdministrationCorrective ActionIntegrityRespectRetail Operations OversightCustomer ServiceStore PlanningSchedulingCustomer Issue ResolutionRetail Inventory ManagementInventory CompletionQuality MaintenanceFIFO GuidelinesStore CleanlinessHealth and Safety Regulations ComplianceSlicing GuidelinesFeedback ProvisionPromotional Goals EngagementSales Techniques Coaching

Qualifications

High School Diploma or GEDServSafe CertificationPrior Retail Experience

Full job description

Essential Responsibilities: 

  • Ensures accurate and timely timecard management for both self and staff.

  • Ensures that all guests feel welcome and are given responsive, friendly, and courteous service.

  • Achieve identified objectives for sales, service, quality, appearance of retail store, and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.

  • Controls cash and other receipts by adhering to cash handling and reconciliation procedures.

  • Prepares all required paperwork, forms, and reports in an organized and timely manner.

  • Upholds dress code standards for both self and staff.

  • Uses provided company tools and processes to document the performance of staff.

  • Is knowledgeable of company policies regarding personnel and administers prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.

  • Models integrity to staff and treats others with respect.

Oversees day-to-day retail operations:

  • Signs customers up for the cake club and explains the benefits.

  • Creates store plan and schedules within labor budget.

  • Resolves customer issues quickly and delivers appropriate solutions to make customers happy.

  • Manages retail inventory variance as well as timely inventory completion.

  • Responsible for cash variance. for both sales and petty cash.

  • Completes all assigned duties within the deadline.

Maintains exceptional quality of all products

  • Utilizes FIFO guidelines to reduce waste.

  • Maintains store cleanliness and appearance.

  • Uses operational tools to ensure completion of opening and closing duties.

  • Ensures compliance with health and safety regulations.

  • Follows appropriate slicing guidelines.

  • Provides meaningful feedback for the DM with suggestions for improvement.

Focuses on Company Engagement

  • Engages in monthly promotional goals.

  • Asks questions if something is unclear and seeks out opportunities to learn.

  • Completes all required employee training.

Sales Focus and Transaction Growth

  • Increases sales transactions for both bakery and retail products.

  • Coaches employees on sales techniques.

Requirement

  • High school diploma or GED

  • ServSafe Certification within 60 days of hire or promotion

  • Prior retail experience

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