Quality Engineer-Customer Complaints
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At a glance
Job overview
Lotus Technical is hiring a Quality Engineer-Customer Complaints. The Quality Engineer at Lotus Technical owns the customer complaint and corrective action process, ensuring manufactured products meet high standards through timely investigation, containment, and resolution while complying with ISO 9001 and internal QMS procedures.
Key focus areas include Manage full lifecycle of customer complaints from receipt to closure, Lead and document root cause investigations for multiple concurrent projects, and Apply risk‑based thinking to evaluate severity and impact of quality issues.
Important skills include Complaint Management, CAPA Management, Investigation, Root Cause Analysis, Risk Management, and Containment. Preferred (not required): ISO 13485, IATF 16949, Epicor, and Manufacturing ERP Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
PRIMARY OBJECTIVE
The Quality Engineer acts as the primary owner of the customer complaint and corrective action process. This role ensures that manufactured products meet high standards through timely investigation, containment, and resolution, while maintaining strict compliance with ISO 9001 requirements and internal Quality Management System (QMS) procedures.
DUTIES
Complaint & CAPA Management: Manage the full lifecycle of customer complaints from initial receipt through final closure, ensuring all actions are executed on time.
Investigation & Root Cause Analysis: Lead and document comprehensive root cause investigations for multiple concurrent projects.
Risk Management: Apply risk-based thinking to evaluate the severity and impact of quality issues to determine the appropriate organizational response.
Containment & Control: Oversee the segregation and production holds of nonconforming outputs to prevent further quality escapes.
Traceability & Scope: Use product identification and traceability records to define the exact scope and impact of quality deviations.
Communication: Develop clear, accurate written technical responses for customers and provide verbal status updates to internal stakeholders.
Effectiveness Verification: Implement corrective actions and perform formal verification to ensure the underlying issues are resolved.
Data & Improvement: Partner with the broader Quality team to analyze data trends, support management reviews, and drive continuous improvement.
Audit Support: Serve as a key contributor during internal, customer, and third-party audits to demonstrate QMS effectiveness.
Documentation: Maintain precise, controlled documented information for all complaints and CAPA activities.
Minimum Education Required
Bachelor’s degree in a technical field (Quality preferred). Equivalent combinations of education and experience, including degrees in Business, Project Management, or Communications—will be considered.
Minimum Experience Required
REQUIREMENTS
Experience: 2+ years in a similar role focused on complaint management.
Education: Bachelor’s degree in a technical field (Quality preferred). Equivalent combinations of education and experience, including degrees in Business, Project Management, or Communications—will be considered.
QMS Knowledge: Working knowledge of ISO 9001:2015 or similar standards (e.g., ISO 13485, IATF 16949).
Core Skills: Proven experience performing root cause analysis, interpreting engineering drawings/specifications, and managing multiple priorities to meet deadlines.
Must be US Citizen, or Green Card Holder.
Must be local to the MN area. Sorry, no relocations.
PREFREED QUALIFICATIONS
Systems: Experience utilizing Epicor or comparable manufacturing ERP systems.
Certifications: ASQ Certified Quality Engineer (CQE).
Advanced Quality Tools: Experience with change management, document control, PPAPs, calibration management, and internal auditing.
Engineer drawing interpretation plus.
Shift
First (Day)
Number of Openings
1
Compensation
$65,000.00 - $90,000.00 / Annually
Postal Code
55113
Job Type
Full Time
Place of Work
On-site
Requisition ID
50786
Job Benefits
Benefits include Medical, Dental, Vision, Life Insurance, STD/LTD, Accident and Critical Illness Insurance, Pet Insurance, Generous PTO policy, 401(k) with match, Profit Sharing.
Application Email
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